ICC Collision Centers - Corporate

The repairs and price were great. When we picked the car up after repairs were done there was wax residue all over the drivers side and some in the car. The final prep work was not done satisfactorily. It took me 45 minutes to clean it up.

Doug did an excellent job to satisfy me

The driver side mirror is not working properly and needs to be fixed

The work looks great. The amount of time to repair seemed much longer than needed.

Jose, did an awesome job and keeping me in the loop. I appreciated the work that ICC put in and I would definitely recommend this shop to all my friends and family

Great job. Great people. Great service.

Outstanding job done by ICC. Ruben and Jose were extremely professional and had a tight turn. The follow up and execution was excellent. I would absolutely bring my car back in the future. Very pleased! Thank you so much!

2 times when I called to check on the progress of my repairs I was told "I will call you back in 20 minutes" and "I will call you call you back in 40 minutes". Both phone calls never called me back. I finally called Crevier BMW and asked to speak to your representative there and he found out the answer for me and called me back right away.

Satisfied with a smile ????

thank you for doing a good job on my car, I really appreciate it .

THE EFFORTS AND SKILL OF THE JOURNEYMEN WORKERS PRODUCED GREAT RESULTS. THE KIA LOOKED BRAND NEW. NO DETECTED SIGNS OF THE ACCIDENT. THE REPAIRS WERE DONE BEFORE EXPECTED. GREAT JOB ICC COLLISION CENTER!!!!! THANK YOU PAUL & RITA WHITE

Great care and precision seems to have been given in repairing the car and returning it, as close as possible, to the original factory condition. Since leasing this vehicle, this is very important. Where ICC is lacking is communicating updates on repair progress. When without ones car for over 6 weeks, questions pop up which could be alleviated, through better communication from ICC. With so many forms of communication available, a quick update status to car owners seems feasible. An email would suffice for most people, with an explanation of what repairs have been completed; parts waiting to be received; next steps or process the vehicle will undergo before signed off on, and released to the owner. Everyone has been professional and courteous throughout the process. To take ICC's service from great to outstanding, the missing communication piece might be the key to achieving "outstanding Customer Service."

I was truly impressed with all the timely notifications along the way of progress, easy way of the entire process, the teams concern and prompt work as well as delivery and expert and professional job well done by all.Thank you all as well as the front counter experience.

outstanding service... I really appreciated angels help and excellent work done on my car. I am a repeat customer because I appreciate the quality and excellent service

Excellent work on my vehicle and Angel and his team were very responsive to my questions throughout the process.

Wonderful. Thanks

Yes. I was completely satisfied with the service provided by ICC. Angel and everyone else there were extremely courteous and did a great job in repairing and cleaning my car in a timely manner. Thank you all. Happy Holidays.

Being hit in an auto accident is never an enjoyable process but ICC and Jose Vergara made my unfortunate circumstance so much better because of their great customer service. Jose is a class act and treated me with such great respect, because of him I will refer all my friends and family to ICC. Thank you Jose and ICC! My 535 M looks GREAT AGAIN!!

Well done by all! Thanks.

Price as estimated, continuously updated on status. What else could you ask for?