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Vehicle Make : BMW
5 out of 5
7/7/2024
Everyone at Hendrick Collision was very professional and made the process easy and pleasant as it can be. Thank you!
Vehicle Make : Toyota
5 out of 5
7/6/2024
Everyone was kind and informative!
Vehicle Make : Jeep
5 out of 5
7/6/2024
Excellent customer service and everything was completed on time.
Vehicle Make : Dodge
4 out of 5
7/6/2024
If I had to find one word to describe my experience it would definitely be "satisfactory" from the initial call, to the rental, to dropping my car off it was such an efficient process. My Technician kept me in the loop every step of the way. This is my second time and definitely will not be my last, I know exactly who to call when I'm in need of auto body repair. Thanks!
Vehicle Make : BMW
4 out of 5
7/4/2024
I was kept aware of the repairs progrese and it was completed per their estimate
And they had cleaned before I picked it up.
Vehicle Make : Lexus
5 out of 5
7/4/2024
Excellent service from beginning to end!
Vehicle Make : Nissan
4 out of 5
7/3/2024
Great Service, received weekly updates from service.provider car was completed over a week before it was due. Great Experience with Cedric Lee.
Vehicle Make : Hyundai
5 out of 5
7/3/2024
Kept us updated weekly on what was going on
Vehicle Make : Honda
5 out of 5
7/2/2024
The best crew
Vehicle Make : Lexus
5 out of 5
6/30/2024
Todd Hart is an excellent communicator and a pleasure to work with!
Your counter staff is a great group!
Vehicle Make : Lexus
2 out of 5
6/30/2024
How can anyone be completely satisfied when the job is not done right the first time?
It took not one, but two attempts to complete the total repair by Hendrick Collision Center.
Thanks. Linda
Vehicle Make : Toyota
5 out of 5
6/30/2024
Had to drop the car off twice, bur repairs were completed in a timely manner and look great. All staff were professional and courteous.
Vehicle Make : Toyota
4 out of 5
6/30/2024
Kevin and his team did an exemplary job on repairing the damage caused from rocks thrown through the front windshield! They matched the color scheme so seamlessly that you never knew any damage was done! I highly recommend Hendrick Collision Center Cary to anyone whose vehicle needs to be repaired the right way!
Vehicle Make : Chevrolet
5 out of 5
6/30/2024
Na
Vehicle Make : BMW
5 out of 5
6/27/2024
Stephanie and the team did a wonderful job in completing my vehicle repairs. The weekly communication and assistance in dealing with my insurance provider was extremely helpful and put me at ease. My car looks as good as new. Thank you all!
Vehicle Make : BMW
4 out of 5
6/27/2024
The service was friendly, professional, and efficient. I was especially impressed by Brenton. Indeed, he kept me updated throughout the entire process and, in doing so, he eliminated most of the stress that would normally come with such an unfortunate event (badly damaged car from a tree falling on it). Thank you.
Vehicle Make : BMW
2 out of 5
6/25/2024
I will likely never return, despite this being the second body work claim I have had your shop facilitate repairs to my vehicle since purchasing it. The primary reason being the complete rudeness by your service writer and his inability to deliver basic communication requests despite multiple attempts to explain the need as a customer. I had a horrible experience and just this last week told USAA I’ll find another shop to complete the supplemental repairs they just approved. I’ve already shared my experience with other neighbors encouraging them to think twice before relying on the shop to deliver a positive experience.
Vehicle Make : Toyota
1 out of 5
6/23/2024
When we brought the car in for hail damage repair the back lift gate worked fine. Now it does not open and Hendrick cannot determine
why. It became our responsibility to take the car to a Toyota dealer for a diagnosis. We are awaiting the diagnosis and determination how this wilk be handled.
Vehicle Make : Porsche
5 out of 5
6/23/2024
Really nice job and thank you for working with my insurance company. It was seamless for me.
Vehicle Make : Honda
5 out of 5
6/23/2024
My service advisor was excellent. He was extremely helpful and kept me informed at all times.
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