Hendrick Collision Centers

The experience was great.

Took longer than expected, but work was well done.

I was very pleased with the work that was done on my car.All of your employees are top notch. They are a big part of the business’ success. They all know their jobs and are polite. It is nice to still see team work. I was kept in the loop with the progress on my cars repairs. Thank you! Cindy P

Thank u for the support from your staff

Great all around.

These feedback surveys are too bothersome. The repair center did an excellent job, do not soil their good work with no use marketing

You sold me the car late May. My estimate came in at roughly $2000 but when I came to pick up my car it was $250 higher. You should have known what it takes to calibrate the bumper on a car you sell new Glue left on three spots on front windshield from stickers. The repair looks good but for the money I paid I shouldn’t have to clean glue off my own windshield.

As I mentioned in my other survey, the service professional helping me was mostly polite. Although insisted he could no diagnose an item he saw occur with his own eyes. He insisted it needed to go to the dealership. I took it and the service people there just opened and shut the doors until they reproduced the problem. They did not need to run a "diagnostic" which is what Alan suggested. He also emphatically said there was no way he could help me. It took the guy basically 20 minutes to tell me the motors die at about 100K miles, this was not related to the accident but the craftsmanship of my car. I would argue that if Alan had spent this time reviewing it and thinking about it, it would have saved me a return trip to the collision center, a willingness to use the collision center again if needed, a significant amount of time on the phone both with the dealership, the collision center and my insurance company and a lot of stress. A little extra effort on the front end would have gone a long way.

Very thing was handle very professional

Steve was fantastic and provides the best customer service I have ever had, I wouldn't take my vehical anywhere else. He went above and beyond to help with any questions and concerns.

Although it took longer than I expected, the final result was fantastic.

Good communication; which is necessary when your car is your baby. The work seems be perfect. Thank you

They fixed the damage to my car, restoring it to a near ‘brand new’ condition

Good

The work was done in a reasonable time and my car is driving and looking as if nothing ever happened!

On time and good work

On time and well done

Excellent work

They went out of their way to make the repairs happen efficiently and well. I really appreciate their ‘get it done’ approach and professionalism!

Everyone was friendly and kind.