Hendrick Collision Centers

Good

You kept my car for over a month for a simple scratch repair.

The team kept me informed and provided excellent assistance with the rental company. Everyone were polite, efficient, and helpful

I already did this survey. The fact that you are asking again proves my point about poor customer service. There was a series of poor communications and delays with my service. The end product is great but the customer service was terrible.

My mirror was loose when I picked up my truck and they said they aren’t responsible because it wasn’t on the side they worked on.

Car came out great and everyone was very friendly. Only bit that could use improvement is increased communications to the clients.

All staff were great; repairs were perfect.

Great customer service. Would highly recommend.

The repair looks great and appears to have been done according to Subaru standards both for what can be seen and not seen.

Completely satisfied - great communication too!

Good job

On the drivers side view mirror, there were a couple scratches and paint scraped off that should have been repaired as part of this. I think they just didn’t see it and I didn’t notice it wasn’t on the original estimate. The searches were on the underside of the mirror. I don’t really have the time or resources to drop the car off for more work, it just isn’t worth that much time and inconvenience, so I’ll just have to try to touch it up myself. The door and panel replaced seemed to be good quality work.

Very courteous, efficient and responsive to inquiries during the process.

The initial paint job was unsatisfactory, lots of trash in paint. However, Mitch Miracle had the car repainted and it is now satisfactory.

Jason did a great job answering any questions or concerns. He kept us informed with a regular update and that was very important. Good team work. All professional. Brenda Eller Richard M

Jarod and Elaina were awesome. Never had to wonder what was going on with my car. Always professional and courteous.

Hendrick Collision really came through for us! The customer service was exceptional, the claims agent was very personable, honest and transparent. He gave me worst case scenarios and best case scenarios. We had a more than best case scenario play out for us. Communication was paramount and the repairs were done when they said it would be. We got our vehicle back and it looked better than it did before. The performance of the vehicle is blowing me away. I read reviews and I was honestly expecting worse case scenarios. Although there were more great reviews than not. Competitors reviews were hitting on horrible. **** out 5 had an ok experience. So I went with Hendrick Collision. I’m so glad I did. Matter of fact if I had to go back. I hope I don’t. And had a bad experience, I’m certain that they would do everything in their power to get that thing tight and right. Of coarse we have to always be prepared for the unexpected. But I will forever go to Hendricks Collision. I’m convinced of their professionalism. Stay safe out there and PLEASE SLOW DOWN ATL Peace and Blessings

The work done on my Subaru was excellent. It took time to complete but the car is back to its pre-wreck state. I appreciate the attention to detail since the vehicle is very new.

Customer service and all work were great

Paint was imperfect upon pick-up. I was told to wait several weeks until the paint cures. Then bring the car back and they will buff it.