Cline F.
Vehicle Make : Subaru
Front office service was better than good. Staff was helpful, knew what they were doing and kept me informed.
Repair was very nicely done. Car looks new again.
Cline
Linda W.
Vehicle Make : Jeep
This is the second time I have brought a car to you for body work. Your team does a great job and I appreciate the updates. Ashley is a total professional. Many thanks for restoring my Jeep Rubicon after being hit by an irresponsible driver.
Heather H.
Vehicle Make : Subaru
Lily and Calli were wonderful at keeping me informed along the way, setting expectations and exceeding them. The quality of repairs seems to be excellent. I appreciate that a pickup was coordinated with the local enterprise office so that I could get to my rental car immediately after dropping off my personal vehicle for repairs. Thanks DHCC team!
James L.
Vehicle Make : Hyundai
Thanks so much for the work on my Ioniq 5! The trunk door looks at least as good as new and the team did a great job of communicating and being flexible with scheduling. I really appreciate it, and while I hope I never need to come in again, if I require auto body work, **** Hannah Collision Center will be my first stop.
Denver M.
Vehicle Make : Toyota
Good communication process and they work with insurance well and rental car services well. It made a tough situation easier.
Hung T.
Vehicle Make : Vehicle
Customer service were horrible. Once the vehicle was dropped off, we rarely gets any updates from service advisor. We called, texted, emailed in and check the status, no answer whatsoever. Very poor service..
Rich T.
Vehicle Make : Vehicle
There is an old saying in business that you don’t really know the true measure of a company until something doesn’t go right. In my case, after some wheel damage was discovered to have happened while my car was in for repair, Brent went above and beyond to take care of the issue and ensure I was fully satisfied with the repair and solution. I appreciate the willingness to do whatever it takes and confirms why we will continue to do business with **** Hannah companies, whether for auto body repairs or future car purchases. Thank you!
John S.
Vehicle Make : Toyota
There was a bit of a delay -- supply chain issues as was explained very early in the process. Everyone we spoke with was cheerful, supportive, professional, caring. It was a pity we had to wreck a car to get introduced to such great people!
Erika A.
Vehicle Make : Nissan
The workmanship was exemplary. Twice a week I got notifications as to where my vehicle was in the repair process. The entire collision repair process was very positive.
Gladys M.
Vehicle Make : Ford
excellent job super happy thank you
Randall C.
Vehicle Make : Subaru
Car repaired to “good as new” condition; regular communication about status of repair!
Kim K.
Vehicle Make : Subaru
Was a pretty big fix and has some serious anxiety that Brent and Miranda handled so well, I could cry my car looks so good !!
Kenneth C.
Vehicle Make : Vehicle
I'm still out the cost of a car rental for a month. Repairs were estimated at 2 to 3 months on multiple occasions.
Mark P.
Vehicle Make : Honda
Completely satisfied
Michael B.
Vehicle Make : Toyota
Thanks for the work
Anthony M.
Vehicle Make : Honda
Thanks for the great work and customer service. But, hope I never need you again;)
Jeffery J.
Vehicle Make : Jeep
My wife’s car ( Honda Accord) has been worked on since February 6th. The repairs are still not complete and your people made use sign a release that it was unsafe to drive. Sadly we have all ready paid. So I guess we are just out of luck? Will it get fixed? We have called and stopped by but just keep getting the run around
Calvin B.
Vehicle Make : Vehicle
Communication was excellent. Your team worked with me to get my Tesla in quickly where all other shops has extremely long wait times. I knew the vehicle was going to be a total loss, and did not want to wait months for a shop to be able to tell that to my insurance company. Quick, high-quality service!
Jonathan W.
Vehicle Make : Subaru
Your staff was exceptionally friendly helpful and communicative
Scott E.
Vehicle Make : Vehicle
My initial experience was exceptional and then I was assigned to a new estimator and I had to stalk them and get management involved for a response. I’m sure they are overworked. Nonetheless, it’s not a good customer experience. But I do champion your location for being more available then others.
![At Dick Hannah Collision Centers, located at Longview, WA, postalcode], we have offices designated just for our insurance representatives.](https://www.autobody-review.com/images/groups/1083/800x800/LmoTDDGKcs7lQZmJIcqj.jpg "At Dick Hannah Collision Centers, located at Longview, WA, postalcode], we have offices designated just for our insurance representatives.")
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