Auto Collision Center Group

Absolutely stunning! No complaints whatsoever.

My Jeep emblem on good is missing was not replaced !!!i want it replaced

Great customer service and repair! Appreciated all the text updates I received. Also, thank you to Robert who helped me throughout the whole process!

I did some research prior to choosing Fremont Collision Center. There were a few **** star reviews where some customers were not happy with the job that was done to thier vehicle. I am not one of those reviews. When I walked in at 0745am on a Tuesday morning, I was surprised to see that the adjusters, the rental agent, and Geico agent were all available to start the repair process. While the adjuster was busy with another client, the receptionist was able to get me started with the necessary paperwork. As she began to go over the necessary documents, I quietly observed the area for organization and cleanliness. While the customer area was clean of any debris or mess, the receptionist desk was very disorganized with client folders and paperwork spread across it's surface. Miscellaneous car body parts were visible that had no storage location. The receptionist was very polite and helpful. She then sent me over to the rental car agent. The rental car agent is not on site at the collision center all the time. But, he was nice took all of my information, and he walked me through inspecting the rental vehicle. That process was done in 15 minutes. When the adjuster was available, he walked me through the process of inspecting the damage. He also explained what are the next steps in the repair process, and made sure the contact info was readily available for both himself and the shop. As repairs were underway, Geico and the shop sent me daily updates on my vehicle status. I had to view the updates on the Geico website but it was well informed on the progress. The shop did have a delay in the repair progress because they tried to use an aftermarket parts to replace the damage part. The aftermarket bumper did not fit well to the vehicle so they had to go to the Mazda factory to get one expedited. I know they were trying to save a few bucks by using aftermarket parts, but they should have the customer choose which part to use. I was informed of this issue so they gave me a new completion date, and also extended my rental car service. When I picked up my vehicle it was washed, vacuumed, and cleaned at my convenience. Half a star ding for office presentation and half a star ding for trying to use aftermarket parts. ???? https://m.facebook.com/story.php?story_fbid=10xxx-****-xxxx7129&id=525322128

****. I appreciate the car wash part after fixing my car. It makes customer feel better. 2. The customer service part is great also. 3. Time is on schedule.

Work was on time, repair job was followed to the letter as outlined by my insurance auto damage adjuster, front desk is awesome especially Libby and your office is clean and orderly. You are a 5 star facility.

All staff were so attentive and helpful.

Good job and friendly environment . Good service and trustworthy compared to other companies I’ve experience before.

Thank you for repairing my car!

A-**** service! I was impressed.

I was completely happy with the service that I received. They made it very easy for me to have my car fixed and since I am a senior women I appreciate how smooth it went. This is the second time I fix my car there. Thank you.

My care is not 100%. I can still see a line where the dent was. Some paint that got scrapped off never was fixed. Geico agent said that was from running over a rock. I never ran over a rock. Damage was there after the accident. I will never take my car back to this agent & repair shop !!! Now Im trying to get a hold if Geico to fix this. Geico agent is ignorant coming up his own excuses about paint being scrapped off under driver's door. Damage occured during accident. Biycycle, back back,center divider where all near damage. This needs to be fixed !!;!

I WAS QUOTED 5 DAYS REPAIR TIME BUT THE CAR WAS READY IN JUST ONE DAY. GREAT SERVICE BY EVERYONE INVOLVED. THANK YOU

Very well organized. It did not take long to get me set up with my car repair and rental. Also, my car was repaired within a couple of days. Excellent customer service.

Updates were comforting that work was progressing along. Service very friendly and informative. Very professional.

Car was ready when promised.

I really appreciated getting text updates on the status of the repairs. I also appreciated you completing the job slightly ahead of your estimated completion date. Thanks!

Our experience with ACC Collision Center repair was outstanding and we appreciated the hard work getting our vehicle repair on schedule. Thank you again and looking forward doing business again in the future! Five Star Business!!!

Thank you guys so much. The regular updates we're invaluable.

your team did a great job :)