Harry L.
Vehicle Make : Chevrolet
The daily status e-mails were reassuring the first week as to being on schedule for the promised completion date, but otherwise not very informative. For the 2nd week, the estimated completion date was excluded and it was hard to get a completion date as the completion day approached. I was told at noon that my car would be completed by 5:30 on 4/24, then I got a vague e-mail at 2:30 and when I called at 3:00, I was told that now my car would not be done until the next day or possibly the day after.
But, the work quality appears outstanding.
Harry
Michael B.
Vehicle Make : Lexus
Tech waited for me to get there on Saturday Very impressive customer service
Amrita Y.
Vehicle Make : Toyota
Very happy with the service. Things were on time, and I got regular updates via email, which was great.
Marcelo P.
Vehicle Make : Mercedes
They don’t deliver on time. 1st they told me 4/18. Then 4/20 then 4/21. Then the manager call me told me it will be 4/25. I call 4/24 told me it will be 26. Then on 26 they said there are not finish painting and have not done wheels alinement. Then they say april 27 at 10:30am. I when to the shop on april 27 12 noon and the car is not yet there.
The paint they did for my rims are not good. I have picture of it. I don’t recommend this shop. They are not punctual and they don’t know how to communicate to client.
Darvin A.
Vehicle Make : Toyota
I’m not hoping to be in an accident but will definitely recommend the body shop.
Thank you!
Lema A.
Vehicle Make : BMW
The staff was very nice. I love the text message updates. The texts took a lot of stress off my mind. I would highly recommend this auto shop to my friends and family
Alicia R.
Vehicle Make : GMC
Excellent service!!! My claim with Geico went through smoothly and quickly, the process was explained to me, I received an upgraded rental from Sam @ Enterprise and was constantly texted on the status of my vehicle. My car was spotless, cleaned and waxed and looked like new again. Couldn’t tell a whole door had to be replaced. All employees were courteous and helpful. 5 stars.
Monica T.
Vehicle Make : Nissan
Quick and friendly service! Thanks for getting me back in my car so quickly!
Jens N.
Vehicle Make : Subaru
No need for additional follow up. Just want to let you know that the interior of my car was cleaned, but the surfaces are all shined up and a bit slippery/greasy, with smudges. The cleaning cloth was obviously overused and smeared a lot.
Amorvida A.
Vehicle Make : Toyota
Staff are professional
And kept me informed of what was taking place /status of my vehicle from beginning to end. It was essential for me. Thank you.
John B.
Vehicle Make : Lexus
We are completely satisfied with ACC performance, especially giving us updates sometimes more than 3 times a day. You did a good job.
Clarissa L.
Vehicle Make : Toyota
I would have appreciated a phone letting me know my car was being delayed a day. I did sign up for a emails, but I didn't get notified that the car needed to stay an extra day until after 6pm via email.
Deependra N.
Vehicle Make : Honda
no comments
Nancy O.
Vehicle Make : Toyota
Very professional service. Thanks for the quick turn around! Nice work.
Alicia M.
Vehicle Make : Dodge
They never updated me on how my car repair process was going. My car was finished with repairs a week after I thought I was going to pick it up. Due to non communication. So, I had to call repeatedly to see where my car was in the repair process. Oh, and attitude from the representative is not needed or the smart **** comments. The mechanics I spoke with were delightful though. Just not the receptionist or whoever answers customers.
Neha P.
Vehicle Make : Subaru
Everything else is good, except the driver's side door can't open the front passenger's glass window. But the passenger can use the control on their site to open or close the glass window.
Please call me at ****-****-xxxx, to schedule a quick check up appointment for the same issue. The driver can easily control rest of the other glass windows in the car.
Thanks, Neha.
Kathy D.
Vehicle Make : Ford
Very professional.. on time... friendly..convenient!
Santosh U.
Vehicle Make : Honda
Great Service and update!!
Erin H.
Vehicle Make : Nissan
Bumper was dirty, poor tapping work led to paint leaked in some black parts of bumper, mismatch bumper color
Sanjay K.
Vehicle Make : Toyota
Your team is really nice. They are all very supportive and explain everything well. Andrew took care of my job and it looks good for now. It just took really long time for the repairs which was very inconvenient.
![At Auto Collision Center Group, located at Hayward, CA, 94545, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.]](https://www.autobody-review.com/images/groups/727/800x800/OIV79auLxWwfZ3UWXgIa.jpg "At Auto Collision Center Group, located at Hayward, CA, 94545, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.]")
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