Car Crafters Albuquerque

My experience with Car Crafters was amazing the team that worked on my Hyundai did an awesome job I will say to all of the team that worked on my Hyundai a big thank you all for a job well done! And a big thank you to Michele Laks for being a great service advisor she knows what customer service is.

We appreciated being informed and updated on how the repair was going.

Result looks great! Thanks for moving up the finished date-it was very helpful to my schedule!

As always a job well done. Chris done an outstanding job of keeping me informed on the progress of the needed repairs. When I picked up my car today it was going home with a new car all over again

Chris Ortega is the best.

Efficient & outstanding service

Chris was great to work with throughout the process, and the car was finished ahead of schedule, so no complaints. Thanks!

I received my truck and keys from you guys in 8/29. When I went to put gas 8/30 in the morning I noticed my gas cap key was missing from the set of keys I received from the representative working on my truck. I called yesterday to see what you guys can do about it since I left my truck an keys with you for a week. Prior to leaving my truck the day of drop-off, I put gas and had the key attached with no problems. Now that I have my truck the key is missing. I’m at ****/4 of a tank of gas and worried about how I’m going to be putting in gas. When i spoke to Joe, he didn’t really care to find a solution or make the situation right. How am I supposed to be satisfied if you fix one problem and leave me with another? Unprofessional and unacceptable customer service.

This is the 2nd time I've been and they have been quick and professional and really quick! Thanks!

Work was explained thoroughly and turn around was faster than expected...can't even tell it had been damaged, looks brand new.

prompt, attentive, professional, extra-mile helpful with rides, even a ride to the airport Only regret that we don't have regular need to deal with Sid and staff - - we hope! But we will never go anywhere else for this service.

Michelle was very helpful, knowledgeable and professional!! Everyone else I dealt with was also very pleasant and helpful! Your shuttle driver was great!!

Good job!

Roger was the best so glad power ford referred me to you. the two ladies up front were great. I realize it's not your firm but the manager at enterprise was great an a good compliment to your organization

My passenger side mirror housing at the body of my Corvette Convertible was broken by one of you shop personnel. I have videos of it and it only very temporarily useful. I’m so terribly disappointed. I have spoken to Andrew Moran who assured me it would be replaced. I will be following up and I hope someone contacts me. I don’t think this is the type of thing that is normal here but I think Sean or Jim Guthrie will be contacted if satisfaction isn’t reached within the next week. ????

Michele was a pleasure to deal with. Car looks like new!

Your service writer is very rude an Very unprofessional.. Will never take my vehicle here again

Had to wait over an hour for car to be finished. Was told there were problems with air conditioner. Driving home and air cond. wasn't working and my temperature gauge flashing....engine may be overheating!!! Need to come back ASAP. Disappointed and very nervous about driving car now with potential for engine overheating. Plus it's really hot outside so very uncomfortable with no air. None of this was a problem when I brought the car in. Service people were nice enough, but I felt maybe they were rushing so they could complete the work and collect fees. JILL H

I am very impressed with the quality of work you do. This is the second time you have worked on my truck. I'm impressed. This time was a different experience. It's been a nightmare with my insurance, or is it Lyft's insurance, or the other guys insurance. Still not sure what's going on there. In the last week I have felt more and more out of the picture. I got texts keeping me updated on the progress and the text I got from you 4 days ago said it was ready and I would be contacted to arrange a time to pick it up. Found out you did try and call but my mailbox was full. I didn't know that. Before I knew it the Fri was here and I still hadn't heard from anyone. I made 3calls starting this morning and through late this afternoon before I got a response. Found out I could have come in any time to pick it up and it's been ready for 4 days. What I was upset about is why, when you could not contact me by phone, didn't you try to contact me by text, like you always do, or by email? It would have saved me $120.00 in rental car fees.

I was very pleased with the experience I had this time at car Crafters. Your stuff is amazing and truly go above and beyond to satisfy customers thank you