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Vehicle Make : Hyundai
1 out of 5
2/18/2018
I signed up for the text updates, I did not get one single text update. I only received one phone call and 2 emails the entire time my car was in the shop. The day before my car was set to be done I called in around 1230 pm to ask some questions and get an update. I was informed that they would have Molly call me back, with 5 hours left in the business day before they closed I did not get a call back at all. When I picked up my car I was rushed out, not given much details or much of a walk around. After I left I noticed my passenger side dash panel on the inside had gouges in it that were not there when I dropped the unit off. I am extremely dissatisfied with the level of customer service displayed by this shop.
Vehicle Make : Chevrolet
5 out of 5
2/17/2018
Customer service was great
Vehicle Make : Chevrolet
5 out of 5
2/17/2018
Excellent service & communication from everyone at Carubba Collision.
Vehicle Make : Mazda
5 out of 5
2/17/2018
The process was very easy. I liked being able to get a rental car onsite. Text updates regarding the status of my car were very helpful!
Vehicle Make : Dodge
5 out of 5
2/17/2018
Everyone was very friendly and helpful.
The service and work that was performed was very good.
Vehicle Make : Honda
5 out of 5
2/17/2018
Accidents are no fun but I will not go anywhere but Carruba. Your manager Abe Gombert is on top of his game. I hope he is taken care of. You got a real asset with him.
Vehicle Make : Subaru
4 out of 5
2/17/2018
I appreciate the attention paid to the request made for repairs to be completed before I leave for a trip. The repairs look great.
Vehicle Make : Honda
5 out of 5
2/17/2018
Dan Cameron and his team did a great job! I am very happy with the work that was done. He went above and beyond expectations and did a very thorough job. I was very excited to have my car back after only three days. The whole staff was very friendly and sympathetic to my hit and run situation. The car rental was also a big help for me because I didn’t have to cancel two doctors appointments while my car was in the shop.
Vehicle Make : Ford
5 out of 5
2/16/2018
Great bunch of people. Well taken care of.
Vehicle Make : Kia
5 out of 5
2/16/2018
Excellent service by all.
Vehicle Make : BMW
5 out of 5
2/15/2018
Every body from Janae Town to the other members of your staff at the downtown location were wonderful and made the entire process very easy and comfortable.
Vehicle Make : Subaru
5 out of 5
2/15/2018
Great service and finished product
Vehicle Make : Honda
5 out of 5
2/14/2018
Great and friendly service from Nate to Bill to Mike to Irene. I appreciated progess reports, patient reaponses to my questions, earlier completion date and beautifully clean. Car!
Vehicle Make : Toyota
5 out of 5
2/14/2018
Very quick and professional and outstanding quick updates
Vehicle Make : Chevrolet
5 out of 5
2/14/2018
Very please with the service, communications and updates on the vehicle. They treat you like family. Very pleased with the work done. I will highly recommend Carubba collision to all my friends
Vehicle Make : GMC
5 out of 5
2/14/2018
Great service & friendly staff
Vehicle Make : Dodge
1 out of 5
2/14/2018
When we booked our appointment to bring our van to Carubba we were told that our remaining balance on our rental would be paid for by Carubba. This was not the case. We were disappointed that we were not provided with the correct information upon booking our appointment because this was the reason we chose Carubba. Please inform your staff that this is not your policy if they have rental insurance.
Vehicle Make : Chevrolet
2 out of 5
2/14/2018
The level of communication is great from you guys, but not accurate. I received three emails telling me you guys were right on schedule. Then I get a fourth telling me it’s done. Typically I understand the quicker the better, but in this case it was a big inconvenience for me as I made plans all week based on when you guys said it would be done.
Vehicle Make : Nissan
4 out of 5
2/13/2018
Your Business did a superb job. My Insurance company left a lot to be desired.
Vehicle Make : Toyota
5 out of 5
2/13/2018
First time going through any type of collision repair. Everyone at Carruba were so helpful. From the time I dropped it off, they took care of everything. Thanks again!
Dan
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