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Vehicle Make : Chevrolet
4 out of 5
8/15/2018
Thank you for the fast and great service!
Vehicle Make : Chrysler
5 out of 5
8/15/2018
They did an amazing job repairing my van. It was even done 3 days ahead of schedule! An added bonus was the detailing of the inside of the car! I never expected that and it is greatly appreciated. All the staff was super friendly and I feel the whole process was made super easy. I really liked the text updates also.
Thank you once again Carubba Collision for an amazing job!
Vehicle Make : Lincoln
4 out of 5
8/15/2018
Had to wait longer than expected because of additional damage found and shipping delay for some parts, but the car looks fantastic. Clean inside and out and carubba covered my rental car after the insurance company coverage ran out. Great job! Thanks
Vehicle Make : Chevrolet
5 out of 5
8/14/2018
The outcome of the car is amazing. They cleaned it for us inside & out which wasn't expected but very appreciated. Completely satisfied with the work done on the car,every single employee gave excellent customer service which plays a big part. I would definitely recommend Carubba to anyone.
Vehicle Make : Honda
5 out of 5
8/14/2018
Matt was great. Explained everything.
Vehicle Make : Hyundai
5 out of 5
8/14/2018
Tanya and Dan were super friendly and professional! Thank you, thank you!
Vehicle Make : Dodge
5 out of 5
8/14/2018
Quick , fast & did a great job. Thank you
Vehicle Make : Buick
5 out of 5
8/12/2018
Excellent service. Prompt and in constant communication. Lisa was a pleasure to work with!
Vehicle Make : Toyota
5 out of 5
8/11/2018
Great service! Will highly recommend you. Super, quick, attentive service. Thanks for a great experience!!!!
Vehicle Make : Toyota
5 out of 5
8/11/2018
It was good, Riley walked me through step by step which made the process easy
Vehicle Make : Jeep
5 out of 5
8/11/2018
very very professional all the way around thank you
Vehicle Make : Toyota
1 out of 5
8/11/2018
No one called to explain what had to be done to repair the car. It was repaired and when that was complete I was advised.
Vehicle Make : Jeep
5 out of 5
8/10/2018
Riley was awesome! Informative and so polite! I would recommend Carubba collision the a friend! Thank you
Vehicle Make : Honda
5 out of 5
8/10/2018
Thank you everything was great. Happy to have my ridgeline back
Vehicle Make : Hyundai
5 out of 5
8/10/2018
The staff were very friendly, and the car looks great!
Vehicle Make : Jeep
2 out of 5
8/10/2018
I would have appreciated an honest timeline for the repair of my Jeep. I was called the day of, 4 times, and told it wasn't going to be ready and it kept getting pushed back. Just be honest with your clients. If it will take a month to fix just say it and do not say 3 days and then 12 days and 21 days and then 26 days. I had planned accordingly each time, and was inconvenienced 4 times. Also my expensive floor mats were removed and lost and then found upon my insistence. I do not understand why floor mats needed to be removed on a rear-end repair.
Other than those two issues, Lisa was great and the other front desk staff. My Jeep is back to normal, just dusty inside; but understandably so I suppose.
Vehicle Make : Lincoln
4 out of 5
8/10/2018
My overall experience during my car repair started as an absolute disaster. The lack of communication and confusion between the departments made things very difficult. The call center giving out completely incorrect information and only being able to reference a computer that may not be accurate which in my case never was gives off the empression that noone really knows what’s going on. Due to the wonderful professionalism and genuine compassion from the two staff members up front that would be the only reason I would ever consider returning to carubba collision for any type of car repair. Phillip and Melanie were absolutely wonderful! They turned a horrible experinace into an much better one. I hope that the hard work and wonderful costumer service that they provide does not go unnoticed.
Vehicle Make : Honda
1 out of 5
8/10/2018
Too many “it will be done shortly” excuses. Gabe’s customers service is the only reason to return!
Vehicle Make : Buick
5 out of 5
8/10/2018
Very happy with the repair and the staff at your Auburn location. Would definitely recommend.
Vehicle Make : Hyundai
2 out of 5
8/10/2018
The repair looks good but my seats were left with grease stains all over them. Just spent a half hour cleaning it up.
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