Carubba Collision

The experience was very good right from the start. The process was well explained and each step along the way updates were communicated to us which was appreciated. Matt Melcher was available to answer my questions and replied in a timely and professional way. Great customer service. I am happy to get my car back and would recommend Carubba to friends and family

You guys made it super easy and stress free and I truly appreciate it.

The job was wonderfully done and Lisa at the counter was very helpful and knowledgeable.

The staff there are highly professional. Courteous and communicate very well andvery punctual! Most impressive!

Great job with my repair! Excellent timing too!

this was my third time using carubba Collision. each time I was treated with great respect. This last time was no exception another great experience.

with geico it was easy, they called the rental car place then gave me texts with updates and at the end I was able to drop the rental back there

The service was excellent! I got regular updates regarding my vehicle. The car looks great!

The staff there are amazing and great communication and I love the text updates!

Excellent service !

Good customer service!

Job well done great work

Glad you could re-use my after market bumper protector :)

I loved that they cleaned out my car. I was very surprised to come back to a vacuumed and wiped down car. And of course they also did an awesome repair. I would 100% come back in the future. Thank you guys!

Thank you for the repairs to the front end of my car.

Best service experience ever...thank you for all your help carubba collision your #**** in my opinion. A special thank you to Burnedett You are a wonderful woman and I appreciate all your assistance in making my repairs easier by helping with my insurance claim and rental..thank you guys Sincerely Christina C

Need to come back as the passenger mirror was installed incorrect

I was satisfied with Colleen, and her service at the Ballston Lake location and the condition of the work that was completed. I was not satisfied with communication from corporate, and lack of communication regarding hours of operation. I went to pick up my vehicle on Saturday, with location hours of 8 am-12 pm per the door of the facility, and the website, and found it to be locked. I saw someone in the building, which turns out was the adjuster or someone, ignoring me. So as I’m sitting outside in sleet and freezing rain, at 8 months pregnant begging ignored I call the corporate number. I push the button to get ahold of weekend service to see if someone could call in directly. The person I spoke with told me yes, that all locations should be open 8-12 on Saturday. When I tell her where I am, she tells me ‘that location doesn’t exist’.... she then proceeds to tell me to go and pound on the door or maybe tap on windows... just not professional. First of all how does someone not know a location exsists? Secondly, no one would own up to it! When I went to pick up my car on Monday I was told someone was there and they weren’t sure why the doors weren’t open and why someone wouldn’t help me. Then to be told the location doesn’t exsist was disconcerting. There needs to be some serious communication regarding expectations, and hours of operation/location.

Staff were very friendly and helpful. E-mails were appreciated and kept me up to date on my car repairs.

I am a nervous wreck when it comes to trusting anyone with my car, and when someone dented it I thought long and hard about who I wanted to have fix it. Being from buffalo I have heard many wonderful things about Carubba, and so I brought it there. My favorite part was the woman (i don’t remember her name) that worked at the front desk. I was still pretty worked up about the huge dent in my car, and she was so calming and assured me that my beautiful car would be as good as new the next time i saw it! Getting my car back, not only is she as beautiful as ever with no evidence of someone backing into her, but Carubba collision went above and BEYOND and cleaned the whole interior as well! Super super impressed. I will also note that my car was repaired MUCH quicker than I ever could’ve dreamed of, and they were able to get me in right away!