Herb's Paint & Body Shops Corporate

Martin Oakland was really friendly, professional and helpful. Although the mechanic/technician missed replacing a serpentine belt that was damaged in the collision, Martin was apologetic and had the car ready for me the next afternoon. The vehicle took a week longer than estimated to be completed but I'd rather have it done right than fast. A big Thank you to the team at Herbs for a fantastic job on my vehicle.9 out of 10 stars on workmanship (serpentine belt)but in the end I am 100% satisfied at the time of this survey.

Excellent work and very timely return. The staff went above and beyond to get my truck done early so I could leave to help my family with ****.

Great Service and very nice people Thank you

Excellent service. Both from the service dept To the front desk and the customer service With whom I dealt. Thanks Sally V

Jason was outstanding to work with. I hope I don't need service anytime soon but I would definitely want to work with him again if the need arises.

I will need to bring my CRV back for more work. The moulding that was repaired is coming loose.

Jason went the extra mile in helping me not only get my car fixed but picking me up to get my car. It's little stuff like this that keep me coming back to have my cars worked on by Herb's in Frisco.

Y'all got the wrong time for my appointment and then ignored my emails when I tried to reschedule. I finally rescheduled and when I came in the girl at the front desk had no clue what was going on and couldn't find my appointment. Then she tried to make me fill out paperwork I filled out already.

McCleod was very professional and informative about my car, the time frames, and pricing. Will be back if anything happens to my car or my husband's.

From email updates & what I was told when I brought the car in I was told that it would be ready at 4:00 pm on 8/4. It wasn't until I called at 3:00 on 8/4 was I informed it wasn't ready. Promised on 8/11. Called a couple of days early this time & was told it would be ready 8/25. The email updates came out after my conversations with Jesse, not before. The updates are misleading & useless. Called 8/22 to see if it would be ready 8/25 & was told it would be ready in 45 minutes. Really? No advance notice? Should I drop everything & go pick up my car? When were you aware it would be ready on the 22nd? Surely at least by close of business on 8/21. Picked it up 8/23. It hadn't even been washed. Got email at 6 pm on 8/25 confirming I had just that day picked it up. We have used you for years & I specifically requested this shop. Very disappointed. Your service has gone way down.

I was very impressed with the consistent updates on the repairs of my car. John was very accommodating and a pleasure to do business with. It was so convenient to have Enterprise right there in the building to have easy access for car rental. The whole process for the car repair was actually very painless thanks to your efficiently run business. I was pleasantly surprised how easy you made it for the client. Thank you for the good experience with your company. I will certainly recommend you to others!

I would like to say that I was pleasantly surprised at how quickly the hail damage was repaired. I am certainly not complaining, just surprised. I even jokingly questioned, 'did they get all the dents'? Jason (who worked with me and kept me informed about the work progress) assured me that those working on my car are very good at the work that they do...GREAT and THANKS!

Outstanding service!

There were two minor things that didn't affect the repair itself. The driver's floor mat had yellow marks on it. I pointed this out, and the guys cleaned them while I waited. Upon returning home, I noticed that the hood wasn't latched. Don't know why it was like that since there would be no reason to open the hood. Anyway, these things are certainly not anything to worry about. Just thought I'd mention them. Everything else was great!

Thank you for an excellent job you did!! Wonderful team! Fiona P

The staff is really friendly and welcoming! I really appreciated the quality customer service and the quick turnaround for my vehicle repairs! I would highly recommend Herb's! Friendly and professional!

Everyone was very nice and professional, and my car looks great!

The repair is professionally done. I was disappointed that the brake light and turn signal on that right side were not tested to be sure they worked. My husband happened to be behind me as we were going home. He pulled up beside me at a stoplight on Main and told me they weren't working. I had to turn around and come back. When I turned, and was driving into the sun, I couldn't see. There was a film left on the windshield from the wash job. That was so dangerous. Both issues were immediately taken care of, but those little details could have been really costly.

Very happy with work performed by Herbs. Even got car Back ahead of schedule.

Thank your for the repairs AND for returning my car to me sooooo clean!!