Collision Works - Corporate

Well dome

Excellent work.

Everyone with whom I came into contact with was friendly and polite.

Bumper was not placed in right it sticks out every now and then otherwise it’d be great

Ellen Cupp did a wonderful job assisting me from beginning to end. It was the smoothest repair process I have had to do. Thank you!

Mickey helped each step of the way. The customer service was stellar. He kept me updated about everything. When I received my vehicle back I was pleased with the work done and it was even vacuumed. Becca, your receptionist was very nice each time I had to come to your location or call. I would definitely recommend you.

I submitted my initial response concerning my 2014 Honda Accord repairs on July 16th and the Collision Works (CW) credit, Matt James contacted me early on July 16th to discuss my concerns. In short, my Accord was returned to me with a dirty interior that included black dirty oily marks on my seats, headliner, visors, and sun roof cover. In addition there are two puncture holes/tear in the right side rear seat. There are a couple of areas that need to buffed out more, and I believe the right side windshield wiper needs to be adjusted downward. My spouse and I visited with Matt on late Friday afternoon 7/16/21 and Matt said CW wanted to work with us and make everything right. I understand numerous folks and shops worked on my car, but the damage sustained during repairs is not acceptable. My wife has always babied that car and Matt agreed that he can tell it was in good shape and had been taken care of. Matt said CW would work with us to get issues corrected as CW wants us to be happy customers. I agreed with Matt as I have used CW two times in the past and the work was always great. I can be contacted at ****-****-xxxx or email me at to discuss future actions. Respectfully, Stan Grell

The insurance adjuster from collision works was very disrespectful when attempting to communicate with him during the repair process. During one phone conversation with him, he answered my question by interrupting me and starting out with “I told you!” In a very disrespectful sharp and rude tone of voice. He did not explain or address any question I was asking and responded stating “read the text you are receiving”. On on occasion when I called the receptionist hung up on me when I ask to speak with him (Travis). I promptly called back and ask to speak to him..... I heard her say to him in a very Sarcastic, rude tone of voice (to Travis) “it’s her again, she called back”. I will not recommend or ever use collision works again for anything. I am dissatisfied with the repairs to my vehicle.... one huge concern I had concerning my vehicle when I first met was Travis was not repaired al all. It is my opinion that his attitude toward this specific issue was that I was to stupid to look up under the rear wheel to see if it had been repaired! Once I picked up my vehicle. When I came to pick my vehicle up it was raining so he did not go over the completed repairs.... he just handed me my keys as we walked out in the pouring rain and said “there it is” as he pointed at my vehicle.

Each one of the three staff members I had the opportunity to speak with were friendly and explained the process of repairs, billing and over all experience was professional. Thank you to the receptionist all the way to the repairman. You are a super team

My windshield wiper fluid hasn’t been working since I brought my car in for repairs. Otherwise, I was very pleased with the work done on my car!

The work done to my car was satisfactory and I have no complaints and the issue I had was resolved quickly. Just disappointed that even though I shouldn’t have left a few relatively innocuous items in my car they were stolen while in collision works care. Either an employee stole the items or a third party but either way it’s concerning and should be for them as well.

Great job, Jeff kept us updated and the repairs were done when promised!

Great customer service

Can't even tell there was any damage! Excellent work!

Convenient, easy

Awesome!!!!!!!!!!!!!!!!

Great communication and keeping me informed of status. Car looks great!

Great service and also I sure did appreciate all of the updates on the on going progress of the job!!Keep up the good work and I will tell my friends and family about your great service!!????????????????????

good job

Everything went just perfect the two lovely ladies in the office one was Katherine not sure of the other lovely blonde lady but they stay above and beyond to help. And thank you for the body work it was flawless