The Body Shop - Corporate

Erin lied about not speaking with my insurance company and knew to file for supplemental payment...UAIC told her that...I know that to be true cause I had my cell phone on speakerphone and I heard him tell her...He also gave her the direct line if there were any confusion...Why did my check only get deposited yesterday when yall have had my car for 2 weeks...Looks like you have a receptionist doing more than she is capable of doing...Greg called me and informed me that my car was ready to be picked up and upon arrival I was informed that the insurance hadn't paid out yet... The Body Shop dropped the **** point blank...For Erin to insinuate that I ( the customer ) was lying is atrocious and disrespectful

Great communication. Great customer experience. Just and all around great company. I was beyond completely satisfied.

The Service Advisor associated with my repairs was very punctual about the repair status, calling me every other day with progress updates. The repairs performed were of exceptional quality! Our experience with The Body Shop was exceptional!

Great communication about when the car would be ready. It looks awesome and really appreciate the cleaning of the car!! Thank you for making sure it was done right. Hopefully we don’t need to come back soon, but when we need work we will choose you

I have initially used u guys before at the Mckinney location and I was extremely satisfied with your service and professionalism. This time around I used the Prosper location and it was not as hassle free as the Mckinney location. Initially when I made the decision to use u guys I had spoken to Mike at the dealership and he was great. Unfortunately the week I decided to bring my car in he was going on vacation. He assured me that it wouldn’t be an issue getting my car in at the prosper location and getting it repaired. Whoever was at the dealership the week he was on vacation returned zero calls. I then called the body shop and spoke with a lady and I think her name was Erin. She said that she would get with a couple of people and they would return my call and it never happened. I then brought my car in and the car was repaired. However it ended up having a sensor issue. I had no problem with the car not being ready. My issue is that the lack communication from the team. I was told that my car was to b steady this past Friday. It wasn’t and I understand. They then promised Saturday and it wasn’t ready by then an no phone call. I called on Monday and no one returned my call. I then call on Tuesday and spoke with Mike and he said that the car was ready. I picked up today. Please have the professionalism to get back to people. We have a choice when we are selecting a repair shop. Thanks Don G

Great job and the customer service was really good.

Great job.

Very friendly and professional staff! Repair job looks great and was done in a timely manner. Thx TBS!

Randy was great, car looks good

Great customer service and flexibility of schedule

Your team was professional and courteous. While you were in posession of my vehicle, your team kept us appraised of the progress of the job on multiple occasions. The work itself, was completed quickly and with a high degree of craftsmanship. Our experiance team Our experiance with the TBS team was none other than a perfect 10 of 10. Leslie & Janice Hennick

After an accident with our Lexus your staff did a wonderful job. It looks and runs like new again. I trust all of my business for any repairs to your shop. Thank you Penny Sallay

Wonderful experience. Excellent work

Everyone was friendly and helpful.

I am blown away by the professionalism and communication I received through the entire process. I was so surprised how easy and smooth the entire process was from dropping my car off to picking it up. The texts I received almost everyday updating me were awesome!! Thanks again for your hard work, guys!

The BodyShop in Prosper once again has delivered on their promise of complete customer satisfaction. Great job on my CADILLAC by Randy**** and the entire team!!

Again, the staff is wonderful. Mr. Randy is beyond amazing. He is quick to respond to all communication. Randy is the very reason we continue to use the Bidy Shop. Thank you for making our vehicles look great again.

I really liked getting the updates on the status of the parts and repairs being done. The finished product is always spectacular. This is the second time my car has been in and I have been pleased with the service and the results.

Great job

Satisfied with the work done. Only complaint is my interior not completely clean. The foot rail was really dirty.