Leonor L.
Vehicle Make : Toyota
Overall I was satisfied with the service. I appreciated the regular updates on the progress of the work and the repairs were completed in a timely manner. What I thought was odd was that at the time I went to pick up my Vehicle I was expecting an explanation and walk through of the repairs. I was given a copy of the repairs and informed of the warranty. I walked around the Vehicle and looked at the repairs and left. Nobody asked me if I had any questions. I wanted to ask if they had looked at the passenger airbag sensor because it wasn't working after the accident, at the time I dropped off the car they said they'd look at it. It still isn't working. I haven't had time to call the repair center for a follow up.
Lewis B.
Vehicle Make : Nissan
Great work, done quickly and with care!
Edward S.
Vehicle Make : Hyundai
I had a damaged sealed beam on the other side of the damage that I say was caused by the impact and was not repaired. Must have my lights working so made appointment with my dealer. They even say that it was from a impact. Not happy to have fixed by myself. Should have been covered.. your collision man used the excuse that it was a recall by my care manufacturer. It was not.
James S.
Vehicle Make : Infiniti
Great job from start to finish.
Valerie L.
Vehicle Make : Nissan
Excellent empathy and service from Phil and Brian.
Matthew D.
Vehicle Make : Mercedes
The whole process from start to finish was easy and as hassle free as a collision repair can be. My service advisor was very polite, helpful and professional. Repair took 7 days from start to finish which was much quicker than original estimate. The car turned out very nice and was pleased to know that all parts were replaced with original OEM. Very pleased. Definitely will return if in need of a repair. Thanks everyone!
Leticia S.
Vehicle Make : BMW
Our agent Brian Galaz was very professional and make himself available. I am very please with the service.
Julia M.
Vehicle Make : Nissan
Even though this car is not a Honda, I am so very happy with the treatment at Chapman Honda that I wouldn't consider another collision place.
Phillip S.
Vehicle Make : Honda
Great job!
Jehangir P.
Vehicle Make : Audi
I selected Chapman as one of the preferred USAA places, and the fact we bought our Audi from the Chapman dealership. Both the repair quality and customer service experience (Mike Norris and the lady at the reception desk) were excellent. Good work, thanks.
Mary E.
Vehicle Make : Honda
It was the best customer service I have received in quite some time. Much more than I expected. Everyone was friendly and seemed genuinely interested in helping me. Mike and the young lady at the reception desk were the best!
Douglas B.
Vehicle Make : Mazda
Really appreciate the way Mike kept me informed and did everything possible to make things convenient for me.
Brandon P.
Vehicle Make : Honda
Mike was great!
Marvin S.
Vehicle Make : Audi
Outstanding service. This is my second time dealing with Chapman Collision Center and both times the service was outstanding. The messages keeping the owner of the car updating the progress of the repair is liken to the car talking to the owner on the repair process
Again Chapman Collision Center thanks for being a friendly and courteous service center.
Marvin Shinabarger
Le Anne.
Vehicle Make : Kia
I know I can not prove it, I brought in a well running car and it was not the same when I picked it up. I could not even make it to my house, I had to be towed. Somehow my alternator went out though it was not giving me any problems nor warnings. Also now hte car pulls to the right. So not happy.
Christopher O.
Vehicle Make : Volkswagen
The damage to the alignment was not corrected after the accident that chapman was commissioned to repair. I do not believe, nor are there any repair notes to indicate, that any assessment or repair of the front passenger side suspension or alignment was conducted.
Mark P.
Vehicle Make : Honda
I can't comment until I get my car back
Michael M.
Vehicle Make : Mitsubishi
Quick efficient and friendly!
Misti M.
Vehicle Make : Dodge
The whole team was wonderful. I was pleased in every way. My text updates A.
My customer service A. My Rental A. Great job Chris, Terri, and all of you!!
Terresa Z.
Vehicle Make : Volkswagen
Car was repaired quickly and the buff job looks great. Thanks for taking such good care of our car. Id we need repair work done in the future, we will definitely consider Chapman's to do the work.
Thanks to all involved.
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