Car Guys Collision Repair - Ocala East

Denise and Shawn answered all of my questions and were efficient in their job. I appreciated their honesty and will recommend their services to anyone who needs a repair in my area.

Will use you for any more incidents. Kept me informed every step of the way. Thank you!!!

**** was amazing to work with. She kept me in the loop even if the repair took longer than expected. She and a couple other staff members (cant remember their names) stayed late while my husband checked out the car, and was very patient. I had a better experience with car guys than i have with my own insurance company. Thank you all

Really appreciated the contant updates. Car looks great! Would definitely use your servce again if needed. Will recommend your service to others.

Took longer than i thought it would but Car Guys did a great job.

We appreciated receiving emails of progress. However, it became clear that these emails are computer generated and have no input from the humans. On Tue morning we received an email that the car would be ready on Friday Nov 3. Later that day we received a call the car was done. That evening we received an email the car was on track for Friday. We picked the car up Wed morning. Wed afternoon we received an email the car was on track for Fri. Thursday we received an email the car is on track. Later we received an email confirming we picked the car up on that day, Thur. We had picked the car up the day before. We like the notification but we wish it was more accurate. Unfortunately a very good idea got turned around and made you folks look less than competent. Customers want information and it can be inaccurate information until you point out just how inaccurate it really is. Then they think you are trying to fool them. Also when we picked up the car we wondered where the very professional people, that we met when we dropped the car off, had gone. When we dropped it off everything was in order and handled very well. When we picked it up we stood for more than 10 minutes at the front desk before anyone even acknowledged us. I do hope this information helps you. This may not be the normal customer experience but this was our experience.

You did great work!

Bob was a pleasure to work with. He made my repair experience seemless. I would recommend CarGuys to friends and family for auto collision repairs.

I am very satisfied for the excellent job you did

Not all work was completed

Thank you for cleaning our Escape inside and out. Nice surprise. Of course needed repairs were completed to look as new

Everyone was super nice and helpful and got me back in my car earlier than expected with flawless results. The car detailing was also unexpected and much appreciated!!

U r very good at your jobs keep up the good work

You guys went above and beyond with cleaning my car. I was thrilled to get my car back but even more so when I saw how clean it was.

I appreciated how Bob kept me well informed.

I’m very pleased with the entire process. I didn’t expect my car to be completed so soon. Excellent job!

My truck was repaired in a very professional manner. I will recommend Car Guys to others.

Excellent service!!! Couldn’t have been more satisfied. The team gets an A+ !!!!

The repair work was fine....however, the service advisor John Gatti lost our paperwork, the receptionist attempted to have us sign paperwork for someone else's vehicle, only had 2 text updates after we called a few days later....was to pick car up around 4 on the 4th...had to call again at 4:30 and demand to pick up vehicle due to a sudden death in family. Then they couldn't find our keys when we got there.....so....satisfied??? You answer me ...would YOU be satisfied? Far to told us her was the manager and we found out her no longer worked there so....apparently he lied to us when we were told differently.

Thank you for getting my SUV running and fixed it's so pretty