Terra H.
Vehicle Make : Saturn
quick and efficient.
Kristen T.
Vehicle Make : Infiniti
The original time frame was 3 days..
Dropped my car off on Tuesday January 4..
I received a text message on January 8 saying the completion date would be Monday Jan 11..
I made arrangements for my son and with work to come on January 11. We live 2 hours away..
The morning of January 11 I received a text saying that my car was on the last mile of completion and would be ready on time. We called to make sure.. We were then informed that the bumper had not even arrived yet and car would NOT be ready until the following day... My entire day was shot.. My son had skipped school for no reason and I lost a day of work for no reason.. The communication was very poor..
I do understand if the part was on back order But nobody let me know.
Overall - - - - unsatisfied..
Matthew A.
Vehicle Make : Volkswagen
A better estimate of completion would be nice. I received 3 reschedules before I had confirmation that my car was done.
Ning O.
Vehicle Make : Toyota
Great job!
Sherry B.
Vehicle Make : Kia
I appreciate the updates concerning the progress of my car.
Darren S.
Vehicle Make : Chevrolet
A - pillar on drivers side looks like it was touched up with a paint pen. The rest of the car looks great.
**** B.
Vehicle Make : Ford
Very good work
Codyshane T.
Vehicle Make : Dodge
Thank you
Josue V.
Vehicle Make : Chevrolet
Everyone was pleasant, the text message updates was an awesome idea to keep me posted. The convenience of having car rental, geico and repair service all in one roof was efficient. I am pleased. Thanks!
Calandra H.
Vehicle Make : Chrysler
The guys did an wonderful job and went beyond what I expected. Thanks again for the great making my car look new again.
Joseph P.
Vehicle Make : Nissan
The work was done beautifully, and the staff did a
great job keeping me informed.
Alfred M.
Vehicle Make : Honda
You have a very great team of friendly staff.
Maglin D.
Vehicle Make : Kia
Well the actual experience at dorchel was good, the repairs not so much, It is pretty obvious that the car was on an accident just by looking at it. Hood crooked and overlaping, bumber not well aligned either and I can still see all the scratches that were caused by the accident plus a couple new ones that were not present when we did the inspection upon drop off.
Shichao M.
Vehicle Make : Toyota
Too slow
Sheila E.
Vehicle Make : Toyota
I was pleased with the communication throughout the repair. I was contacted by Sebastian immediately after dropping off mybcar and informed about the progress often. When I called to inquire about something, he got back to me the same day. I will go to this Dorsschel shop again.
Deborah S.
Vehicle Make : Subaru
I loved being able to make the appointment and set up the rental car all online. When I arrived, everything was ready and waiting for me. I really appreciated the text message updates throughout the process, and just as when I arrived when it came time to pick up my car, everything was ready and waiting. The workmanship was terrific. The professionalism was awesome. Thank you. Other than having to pay my deductible (LOL) the whole thing was a joy. Thank you.
Robert K.
Vehicle Make : Ford
You all rocked. Seriously. Can't wait to recommend you to someone.
Shannon B.
Vehicle Make : Chevrolet
None
Evelyn P.
Vehicle Make : Nissan
Truck looks great!
Jasmine W.
Vehicle Make : Chevrolet
They made a completely stressful situation into a carefree one. My car came back looking amazing, in good time & on top of it, I had left multiple expensive things in my car - & everything was there when I got it back. The best part? The hours were very easy to come in around my work schedule. Its nice to know you can trust this business with your car & belongings!
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