Karl Chevrolet, Inc.

Treated well ... work done on time

Good job

Nice to see that the inside was detailed when I picked it up. One part of the job was not listed on the estimate and was which made the total higher. Was informed of the increase in price once the vehicle was dropped off for repair.

Glad to have done 4 days before it was supposed to be done

My truck was done on time and looked great. Scott was easy to work with and the repairs came in under budget. Very happy with everything.

Vehicle looks great after repairs, There was a confusion with my estimate & charge but Jerry and Dave got it taken care of right away without any questions and I couldn't be any happier with the results.

You guys always do good work!

My headlight was not replaced like I asked which I was paying for. My truck shakes uncontrollably when going over 65 mph (it wasn't even doing this after I got hit) my taillight was not replaced, and someone jammed a lisence plate cover on that was not on when I brought it in because it did not fit. It was in my trunk so I'm not sure why they would even try to put it on. They decided to just jam it in place and scratched up the new bumper you just put on.

Idk

Everyone at Karl's did a fantastic job. Customer service was great and Kyle did a wonderful job of keeping me updated every day which I really appreciated. Also, the repair was excellent.

I was unhappy with he fact that no one called me to say that part of the work was not being done. If someone would have t

The bumper looked fantastic, it took a while to complete but it was completely out of your control and it's not a big deal. I am very pleased with the service your collision department and dealership provided, thank you again!

Seems to me there could be a better system of letting the receptionist and the customer know why certain work wasn't work was not completed.

Happy

The repair was excellent and the people were friendly and very helpful.

Absolutely loved the above & beyond service. Inside cleaned & car washed besides the repair. Then receptionist even mailed a letter I left in my car. Thank you so much for caring about the customer.

Awesome customer service by all your collision personell . Great job on the cleaning detail of the vehicle

Appreciate the great customer service and the detaied cleaning of the vehicle

Our entire experience was fantastic, from the time we dropped the car off till we picked it up finished. All Karl assiciates were very helpful. I will readilly come back again!

I've always used Karl. I have to take the time to tell you that I am SO disappointed and frankly disgusted with my last experience. My insurance company, USAA, had issues getting information from Karl. They did not receive the estimates nor the supplemental estimates in a timely manor - per USAA. I had body work done on my car at the collision center. My car was there for 15 days to have a bumper replaced. I picked it up in a hurry and didn't look at the work that was done until the next day. The bumper is not flush and there is paint chipped off on the left side where the new bumper meets the area of the car that was not damaged. I called and spoke to Jason about it. He said to swing by and he would look at it. When I came by Jason was not there so I spoke with someone else. This is when I was informed it's "not Karl's problem because I had obviously had previous work done on my car that wasn't a certified repair." To my knowledge, I've owned my car most of it's life, it has never had body work done on it. This is the first I have ever been told about it. I'm SO frustrated! Why is it that I was not informed of this in the process while Karl was working on my car? Why is it that this was only brought to my attention AFTER I called to let you know that I was not satisfied with the work that was done on my car? In addition, when I left the parking lot after picking up my car my hood was not latched, my back seat was thrown in so that none of the buckle latches were visible, and part of the carpet on the floor was not put back in correctly. I'm nearly speechless about my whole experience. I'm disappointed, disgusted, and frustrated. I can't help but feeling that I was I taken advantage of because I own an older car. I have always gone to Karl for repairs and oil changes. I'm not sure if I feel comfortable doing that anymore in lieu of my last experience.