Karl Chevrolet, Inc.

The repair was good, however, when I picked the car up the batteries were not charged. The car was simply parked in the lot. Having my Volt for Three days would have earned a recharge at the charging station/shop. I was notified the car was finished approx 10am and I replied I'd pick up at approx 4pm. It could have gotten a maybe a partial charge. Gary

5 marks and fenders where repairs were made and front and rear fender have signs of clear coat taken off during repair.I would say both fenders need repainted

The work done on my truck by the by the Collision Center was top-notch. My issue was with garbage left in the truck bed and a small chip on the front bumper that wasn't addressed that I mentioned when I dropped it off.

When we came to pick up our vehicle, the driver's side door did not shut. Once it did finally shut, it could not be opened from the inside. I had to exit the vehicle from the passenger side and open the door from the outside. We hadnt left the lot yet so turned around and returned to the collision office. The representative who came to look at it repeatedly asked, "Did we look at the door?" He finally decided that they must have done something with the door at which point our car was taken back and we had to get a rental again. We had relinquished our rental car already and so waited for one to be delivered. We had a Chrysler Pacifica van, it was replaced with a Toyota Corolla. Not enjoying it much!

I was expecting to pick up the car on Wednesday and it wasn't ready until Friday.

Two things. First, I'm still trying to decide if the hood alignment being off slightly is going to bother me or not. It's not bad, and 95% of people would never notice. I think other than the hood not having quite the right bend to align with the front of the car, your people did stellar work! Second is just a suggestion that your texting system be updated to send a max of one update per day.

No washer fluid was put in. Why?

It was done on time Everything looks good and the truck is cleaner than when I dropped it off. Outside and inside thank you

The text and the web site that kept me informed were great.

I've had many compliments while using the vehicle. personally, the newer shape took time to find as appealing to the eye. I assume the shape was designed for a purpose, but am unsure how much of a difference there is compared to wind conditions. Besides the wind, I'd say if anything it drives too smooth! I caught myself taking foot off the peddle to adjust speed, due to not recognizing my speed when driving so smooth over longer distances. The dashboard format was easy to view and the reminders to keep your eyes on the road came up twice (not sure why) but they were reminders I don't have in my current chevy Cruze. I also liked learning that certain options weren't available when the car is in motion. I've taken away many things from the chevy experience- that my own vehicle allows me to do (with not having those new systems) which leads me to believe the newer Cruze is safer than my own and maybe worth reconsidering

Very professional service. Thank you.

Impressive service from everyone! I appreciate it! Thank you, Lori Jury

Good work Good timing Good customer service Thanks will be back

I was thoroughly satisfied by all communications with staff, timely updates and the customer service I received throughout the process. Driving the truck off the lot I was notified by the tire pressure monitoring system my passenger rear was 20# underinflated. Having had a flat before on that truck, I do realize occasionally that system apparently requires time to adjust/recalibrate to changes. Since I was due to be at work nearby & the tire was holding air (not getting worse) as I drove I didn't return to your establishment to call attention to this immediately. Added air on the way home & that issue seems resolved for the meantime. Not sure it's anyone's fault or even a big deal...but I can't say I was thoroughly impressed when 12,000 changed hands to return my truck to me & I was greeted by being warned of immediate action needed to correct a low tire.

The vehicle looked brand new at time of pick up!!! You kept me updated every step of the way. Could not be any happier!!!!!!

They worked well with me and did very well the game up front are very good;)

Took over 9 days to have my car fixed. The email updates were nice but weren't 100% accurate as my car was emailed to be done on Thursday but don't end up being completed until Friday. Way to long to go without a car :(

Nice work!

Very good

You guys did an awesome job. My car look so.nice and even cleaning the Inside. I can't thank you enough. Mindy Harris