Karl Chevrolet, Inc.

Friendly staff.

I'm very happy with how quickly my vehicle got repaired. And, how it was cleaned inside as well. I truly appreciated it. Thank you

When I picked up my Suburban the inside was dusty with handprints on the inside of the door and footprints on the mat (even tho there was a paper mat). There were dusty footprints on the running boards. I did request to have someone come out and clean it up before I left. In addition I had someone in passing from the collision center look at the hitch cover because it was loose and ill fitting. They took it off and then reinstalled it and it was better but not as tight as I would have expected.

Where the van was repaired looks great and I was happy that the van was vacuumed and dusted.

We appreciated Scott having the rear hatch door fixed. It did not open smoothly since bumper was dented but didn't think a lot about it. We are grateful that the insurance covered that.

The staff did an amazing job & were super on top of things.

Very friendly, helpful and well organized!!!

Always a pleasure to work with Karl Collision Center. Goodwin Tucker Group

Thank you. Job by everyone exceeded my expectations.

So far so good. I just got it back.

I sent an email to Mr. Greif and requested a reply so thank you for the outreach.

Excellent customer service and great turn around time for repair.

So far looks very good.

Forgot to complete repairs

I just noticed a couple of small dents in the hood of my vehicle after being repaired

You sent the appraisel to the insurance company and the repairs were done a few days before expected. You got the car rental car retuned for me. It was a great experience!

Was surprised that the van was cleaned on the inside as well! Really liked getting the text updates! When you ask people if they have what they need out of their vehicle, may I suggest you particularly mention the garage door opener.

Our Rav 4 was repaired quickly and brought the condition back to before accident condition.

Was finished 2 days ahead of schedule. Tickled to have my car back. Looks as good as new. Was a smooth process. Thank you all!

The only issue I had was that I had specifically requested that the cruise control be fixed. I was told before leaving the lot that the collision center thought that it was, however halfway between the dealership and Ames, the cruise went off and did not come back on. I called the dealership and let the receptionist know what my issue was. The primary person whom I dealt with at the collision center called me when he could. I shared with him the matter of the cruise control not working; told him I had called Thompson Auto Center of Story City, my usual service center for all of my vehicles. I explained what my issue was, and without actually looking at the vehicle, gave me a range of cost scenarios depending on the vehicle and the location of the sensor for the cruise control. He noted that the part could range from $50 to $160 plus labor, that it could be done as hearly as Wednesday, Aug 9th in about a day's time. That fits my schedule, keeps me from having to deliver and leave the vehicle at the collision center again, arrange rides back and forth, and more time without the truck. The collision center contact asked that I keep him in the loop as far as the repair is concerned, which I will. As to the body work on the truck, looks great. Kind regards, C.J.