Service King South Waco

I appreciated the updates via text because that way I didnt have to spend time calling to check the status of my repair. Everyone at Service King was friendly and ready to help!

Great job. Quickly done. Philip at Service King took care of everything we needed.

No comment

Excellent service. Great communication from your staff.

Very nice personnel

Good job!

I was very satisfied, everyone was so very nice and polite. Thank you, thank you, thank you. A special thanks to Mike

Yea everything was great.

As always y’all do a great job thank you

Donnie did a great job keeping us updated. His customer service skill are excellent!!!!

I’m very please with the job y’all have done . My GMC look good. I really appreciate y’all were always keeping me update on the process. Thank you!

Thank you for taking care of my daughters car

Service King did an excellent job repairing our Forrester. The job we expected was completed the way we expected. Should we need repairs. again we wiil seek your Services.

Phillip Levenson was very helpful and kind throughout the entire process. He greeted me promptly, gave me a fast bid response, ordered my part quickly and got the repair done much quicker than promised! He also graciously took me home and then picked me up when the car was ready! I would highly recommend your service shop to any of my friends. Job well done. Thank you. Stan M

Thanks for providing great service!

Cory was very helpful and and professional. My truck looked brand new when I got it back Thank you.

Service King has repaired our cars numerous times over the last 10 years. We've repeatedly come to Service King because we've always received excellent service. This latest experience was pretty rocky, and we only received good service once our insurance agent called and expressed concern. Even after that, when we were initially contacted that our car was ready to be picked up, we arrived only to find out that the brand new bumper had chipped paint in two places and was poorly attached on one side. This meant we had wasted a 35 minute drive to pick it up. When we were contacted a second time to pick up our car, we found that the chipped paint had been repaired, but the bumper still required adjustment on one side because it was not securely attached. Ultimately, we were satisfied with the repair, but the overall experience was definitely not the excellent quality we were used to having.

The repairs I took it in for seem fine. However I got in my car and the battery was dead and it wouldn’t start. They jumped it and when it did start there were numerous error messages given. They let the battery charge and cleared the error messages. I drove home and the next day the battery was dead again. Additionally there was a new dent on my front fender that wasn’t there when I dropped the car off. I pointed it out and was told it looked like someone had opened their door into me and he tried to sell me the service I could come back and have done to get the dent removed. I have had a previous service king repair that was slow but had no issue. This has left me disappointed and frustrated beyond belief.

Very professional and friendly. Kept me up to date on the progress of my vehicle. Quick repair service. I would highly recommend this location to everyone looking for repair services.

Thankfully, the work itself appears satisfactory, which is ultimately the most important detail. Getting to that point was frustrating to the point of me almost walking out and finding another body shop. ****. Made appointment for estimate in person but my husband returned at the assigned time and there was no record of the appointment. They did assess the damages eventually, however. 2. Made appointment for the work through the ****-800 number and when I arrived at the assigned time, it had been made with the Farmer's insurance person rather than the State Farm person. 3. State Farm person began to do an estimate that had supposedly been done the week before but was no where in the system. 4. State Farm person says we will have to "try to work it in among the cars already scheduled"...Why wasn't mine scheduled if I had an estimate and an appointment? All of this made me very skeptical that the work would be done correctly. 5. Received text messages of updates that were addressed to other people and not to me. Fortunately, when I did pick up my vehicle, the work appears have been performed to my satisfaction. Chaotic process; end result good.