Service King South Waco

Top notch service all around: Customer service to auto body, excellent!!

The work took a week longer than promised due to incorrect part arriving twice. After the original due date, no one called us with updates. We were having to call several times a day just to get an update. It was promised to be completed several times after the original date and only when calling to co firm it was ready did we find out it wasn’t ready. We were very disappointed I the lack of communication. When we finally went to pick it up, our antennae was kissing and a protective plate was loose and not bolted down. Also the area where the work was performed was not cleaned at all. We had to wipe it with our hands to be able to see if the work looked good. Our service advisor didn’t even walk out to inspect the work with us because his wife had shown up at work and he was talking with her. We had to go all the way back in to get home to f look at the plate and we hd to search in the truck to find the antennae they had taken off and shove under the back seat. Very disappointed and we have used this shop twice previously this year.

Great customer service finished repairing ahead of schedule

Bob was fantastic at telling what to expect and keeping me continually informed. Repairs were completed on time and appear well done. Thank you!!

Interior was only partly cleaned All mechanical and paint was excellent Also an interior trim peice that covered seat track is now missing after service This was noticed last night

Pat and Phillip were most helpful. My car looks just like it did before it was keyed and painted. And the time frame for fixing it was amazingly brief.

I was extremely satisfied with the quality’s of the work

Phillip was most helpful. My car was ready sooner than expected

Really like Donnie Berger’s efforts. Job was excellent. Paint matched perfect

there were some issues in solving a problem my car experienced. i felt Donnie Berger and the Service King staff went the extra mile to be sure everything was in good working order and served as an advocate for me in communicating with the insurance company. A JOB WELL DONE,THANKS. Johnny W

The people were nice, explained things well, and kept me updated. Completed job faster than promised. Work looks really good.

The car looks great, friendly professional service!

Donnie and staff were great!

I thought the staff was very friendly and professional. I appreciated the organization. It was great being kept in the loop about status of repair. Would certainly use and/ or recommend y'all to others.

Exceptional service

Good work thank you all

They went out of their way to please me.

Great experience. Will recommend

too early to tell

Very courteous and respectful