Service King Mansfield

Great service. Advisor pleasant and knowledgeable

I was satisfied with my experience and appreciate the updates.

It was such an easy process from the beginning! Text updates were great and my car was out before the expected date. Great Work!

L K Keep up the great work

Marco Sierra my service rep was friendly and kept me informed of progress all along the way. Stayed over late to deliver my vehicle with finished repairs.

my service technician marco Sierra was very thoughtful , helpful and kept me informed of the repairs on my car each day. I new when my car was going to be ready before he got started. thanks again Marco

They kept me updated throughout the process, and delivered as promised.

Felt rushed when it was time to check out by The service guy Bill. Before I knew it we shuck hands and I was unsure what was said. I did like to text messages indicating the status of my car .

Customer service was excellent from all parties involved especially the gentlemen that handled the claim.

Between Brad, Marco, and Michael from start to finish I knew these guys would take ultimate care of me and once again they did

Great service! Thanks James!

My contact Bill Mix kept me update with the repairs on my car and was professional. He even practiced pronouncing my name because no one even bothers to because it is not a familiar name. I appreciate his assistance through all this.

They were amazing at keeping me up to date on where my car was in the repair process.

Thank you for the great service and appreciate the professional manner of the service tech and office staff , I felt very comfortable and satisfied with the whole experience and would recommend their service to my friends and family. They kept me informed during the time they had my car and made me feel very comfortable. Thank you for everything.

My car looks amazing and the work was completed so quickly. I was kept updated daily and everyone was very friendly. Thank you!

James **** was very attentive and kept me apprised of my cars repair progress frequently.

Service was horrible, did not meet the deadline, wouldn't recommend this collision shop to anyone

Absolutely great staff. Should another unfortunate incident occur I'll definitely head to Service King!

Copy of email to Chris Milligan (Geico adjuster) My son received an email from you yesterday saying you are still waiting on a value assessment on my 2005 Chevrolet Silverado pickup truck. I am interested in hearing what that value may be considering the truck is no longer in the same condition that it was on January 23rd when it was brought in to Service King and Geico for a damage estimate. I received messages from Service King on 01/24 stating that they had started repairs with an estimated completion date, and an update on 01/25 with an exact date. On 01/26 I received a call from a Service King advisor that informed me you were then thinking of totaling my vehicle. On Friday morning the 27th of January I came to the Service King facility and inspected my truck. The condition of my truck indicates that work had definitely begun. The tear down went far beyond anything associated with the rear cab corner. The removal of the rear bumper, tail light, door moldings, lock assembly, window trim, mirror, and cutting into the sheet metal of the rocker panel and cab corner are not normal practices associated with a damage estimate. The markings showed that they had determined where new parts were needed. If the repair estimate was going to exceed your threshold value and drive it to a total, that determination needed to be made prior to Service King being authorized to start deconstruction for repair. It appears that someone made a mistake and either started work without your authorization to complete, or changed their mind after the process had begun. My expectation was to receive my truck in a repaired condition or be notified that repairs were not being authorized due to cost. I would expect a higher valuation based on the fact that my property has been diminished through someones negligence in the handling of this claim process. Please contact myself and not my son with an update at your convenience. Service King and Geico is a bad combination.

What a pleasure dealing with Todd and the receptionist. He was very professional, attentive and understanding of my concerns. She was charming and welcoming.