Service King Mansfield

Everything was outstanding. The daily text messages were reassuring and kept me up to date. My car was ready before the estimated date. When my car was ready Roland had everything done including a good vacuum and wash. Fantastic customer service.

Job was done above expectations, thank you!

There is still damage on the bumper trim that I have shown Billy Swanson. He is supposed to be ordering the parts and calling me when they come in

Just wanted to say Thank You so much for doing a good job on my vehicle.

Fast and easy.

My repair is not finished yet

The staff at Service King were very professional. The USAA representative was very responsive and worked with me to get my vehicle repaired. Thanks again toi all staff for a great experience!!

From the moment I dropped my car off I questioned if I had made the right choice. I had a bad experience before with Service King but thought I would give it another try. The you girl at the front desk covered in tattoos that didnt seem to know what to do or how to have a conversation with a customer was my first clue. She then called me 5 minutes after I left and said Marco said I knew there was something wrong with my battery and that is why I didnt turn my car off. I am truly offended by that assumption and statement. She was no help to me at all. I was told it would tale 10 days for all repairs. On day 3 I'm told my car is ready and I need a battery. I had asked the girl that called me to have a battery installed and I would pay for it. Now I have to call someone to take off work to drive across town to get a battery ACROSS THE STREET from Service King and take to them to install for me. All around horrible customer service. Then I pick up my car and of course under the covered drive way all looks good. Once I get to work I can see the dents are still visible and all that was done was a paint job. No real repair. 2023.00 later!! Very disappointed. This was Service Kings second chance with me and you have failed.

They were not good at keeping me posted on the actual time my car would be ready. I kept having to check in.

Marco is the best! Out of a ten I'd give him 12 great service and timely responses for everything. I love service king!

Staff was friendly, courteous, professional, and efficient! I am always pleased with the service I receive from Service King.

They did a good job

Not satisfied with the work and representative was being rude and not willing to assist with issues.

Still have a right front misaligned section on my vehicles. Needs to be readjusted which I will take back tomorrow on 4Aug17. I still have a blinking airbag sensor as well.

Couple of bumps in clear coat. They took it back to buff it out but it still has some bumps in it

Professionalism, honest, and trustworthy communication was missing prior to engaging the general manager.

Marco did an excellent job keeping me informed of the status of my car. He was such a pleasure to work with!

Job well done!! Everyone was friendly, courteous and I was kept well informed on progress!! 100 % satisfied!! Kammy S

They said they would touch up some door marks along passenger Side and that wasn't done.

Marco was very professional from beginning to end and did an awesome job getting my repair done sooner than expected. This was my second repair with Service King at the Mansfield location. Both experiences have been great and the staff is very pleasant and courteous.