Service King North Lamar

Did not like the text updates because I was told after my car was in the repair shop that the info in text was sent by a computer and not always correct. The text caused confusion and miscommonuication

Received timely updates and on time. Great job by your team.

Tanya was a fantastic rep and a joy to work with...I will be back to Service King and will tell my friends to go there too! Thank you!

When I dropped of my car, the service rep, Nick, said he could call me three times a week. Apparently, I opted out of the text messages and didn't realize that is how he would "call" me, so Service King had my car for three weeks and I heard from Nick only once. Then when I called to check on my car, I was told I would be called when it was ready and did not hear anything for three days. I called three times one day with no response. When I finally did get to speak with Nick, he said he called and left a voicemail, which I never received. I think this is an opportunity to learn and grow. Perhaps train reps to ask customers what is their preferred method of communication or educate reps that they need to tell customers that all updates will be text messages. I opt out of text services to reduce the marketing messages I get, but if I knew that is how I would be communicated with about my car, then I would have kept that line of communication open.

Top notch service and communication on a difficult repair. It took a little longer than I hoped but I didn’t mind because my advisor updated me almost daily. Pro active communication and great work = very satisfied customer

Now that I got my truck back now it does not work I have to jump my truck. Y'all killed my battary

The service and the people are great. The bonus was that besides fixing the car, it looked like they detailed the interior! I would definitely recommend this business!

Looks great! You can’t tell anything was ever wrong with it.

You are the best.

This is the second time I have had a car repaired at Service King. They are a pleasure to work with. Thank You very much. Bill Donohoe

You guys always do a great job. Thanks for getting my car back so fast. Always great service

Car was intact, clean and presentable!! Staff was friendly and helpful, love this place

My service was great. I will recommend Bob Youngberg to anyone and everyone that needs repairs!

Great work and your staff was super friendly and helpful. Would recommend you all to others for sure.

THANKS

Each employee I met was super! The repair work was done right and fast. Thanks for getting me back on the road as soon as possible.

Great service, great and quick repair and a wonderfully detailed / cleaned car. Thanks!

Great job

they were always nice and responded fast. The car looks as good as new, and it was returned on time just like they said :)

Everything looks good.