Service King North Lamar

Robert keeps my husband and me updated everyday! We can't be happier with the service. Great job!

Robert Mendez is excellent.

Despite the fact that my car was brought into the shop days before Christmas/New Year- possibly the worst time of year to need a car repair -Service King at North Lamar kept me in the loop at all times during the process and restored my car superbly. They even gave it a wash and cleaned the interior! Thanks, guys.

Tanya is the most amazing customer service person I've interacted with in a long time. She treats you the way she would want to be treated - the simplest and most fundamental principle of interacting with people. Top notch.

I am very disappointed about the condition I received my wife's car this evening. We left your yard and stopped for dinner right around the corner. After dinner, my wife started driving home and noticed the tire pressure light came on. Maybe from sitting in your shop for almost a month, small detail but should have been checked. The car doesn't seem to track correctly either which leads me to believe the alignment was not checked. (Mandatory after any frontal collision). While negotiating traffic, my wife attempted to accelerate and the car had no power and would not go over 30 mph. The check engine and the glow plug indicator lights came on and started flashing. She pulled over to have me check the car. When I walked up to it, the whole car smelled of antifreeze. This is probably from the radiator being damaged in the collision but I'm wondering why the antifreeze was not cleaned off but left all over my engine and electrical connections. (Antifreeze is very corrosive and Service King, as the repair facility is directly responsible for any issue due to this due to your negligence in addressing this). I looked the car over front to back and noticed there is a trim piece on the rear bumper that is missing, I don't know if it fell off during the collision or afterwards but this piece was there prior. I also noticed you failed to buff all the wax or polishing cream from the hood and body creases. I drove the car back to your shop as my wife refused to drive it and I kept looking at the steering wheel thinking something was different. Upon closer inspection, I noticed you guys installed the cheaper wheel that comes with the cloth interior as our had the leather wrapped steering wheel. This is not acceptable. You had told me this car would be and was brought to a VW dealership for a full engine diagnostic check and that nothing wrong was found. I find this very hard to believe and want to see the report that VW would have provided you. I dropped the car back at your shop (at 30 mph top speed) I kept the key as I will be speaking to my agent in the morning about this whole situation and will bring the key by afterwards to discuss this with you. Please have the VW service report ready at that time. I will be holding Service King responsible for any rental car charges over my policy limits due to the above issues.

I got my car door fixed at service king. When I drove off after picking up my car, I noticed the inside of my car full of dust, when I turned on my ac dust flew everywhere that my asthma started flaring up. I also noticed dirty handprints all over my driver side door.

Appears to be a good job

It looks great and was a job done very well! The only issue I had is it was finished a couple minutes before closing but you told my insurance company that you were still able to finish it on time meaning that I have to pay for an extra day of a rental car but there is no way I could have gotten it the previous day.

Robert was excellent!

Everyone was helpful and efficient, friendly and professional at Service King. Great place doing great repairs and a great team! Thanks!

Quick service, very professional, beautiful job,

Thank you so much Robert you really help me all the ways you clean my car and do excellent job and also your guys finish the job before the time at the estimate. Thank you guys you do a great job!!!!

Great service! Mike Ayers and Eric were great!

My car looks as good as new. Fantastic repair job and completed well before schedule. Thanks!

I wanted to let you know that Robert and the whole staff at the N. LAMAR location in Austin Texas was no only friendly but every single step of the way let me know what was going on, including pictures of the progress of my car. I had to pay for my own rental whole my car was being repaired, I let Robert know this and he and the team did everything humanly possible to have a quicker turn around than 10 days...I am so impressed withe the service and work by you guys. The only thing is my windshield wiper is not working after I got my car back..I will be calling on Monday...when I picked my car up on Saturday, I was told 3 times that if I have a question about anything at all give them a call. Thanks so much for caring about my car and my pocket book. Christine S

Bully was great recommend him any time

Billy melted me informed every step of the way. It was great he was always available if I needed to ask a question. The follow thru was great.

Thank you very much I love King services In beautiful people

Polite, professional, question friendly, personable service, done in four days

Tanya was very helpful through the whole process. Only thing I could critique is your text system that didn't alert Tanya when I tried to respond back to her update texts. Other than that I was completely satisfied and the repair was completed in three days which was great!