Service King North Lamar

Erick was very helpful and professional Thank you

I sent this email to your local service team. YOUR TEAM ROCKS Mr. Wadas, I am taking advantage of this post-service email contact NOT to complain, but rather praise your team let you know they are doing a tremendous job. Forgive the long email. I have a lot to praise. Let me start by saying I've owned BMW's and Audi's and Volvo's and Honda's; you guys treated my old 2010 Genesis with better care, professionalism, and dedication than the shops involved with those vehicles. I mention this because it is rare to get 'Class A' treatment regardless of brand. As proven by the service you offered me (Jeremy), your company culture is dedicated to excellent customer service, regardless of the individual or the vehicle involved. That can be a tough standard to meet, as customers are frustrated by not having their vehicles and can be (I can be) impatient. Excellence for all is a very tough standard to meet. I felt it from you guys. Here are specific attributes I would assign your service as delivered by Jeremy. Dedication and timeliness: He called when he said he would call and gave me updates when he said he would. Transparency and honesty: Updates were honest and clear regarding deliverables (even if they shifted due to unforeseen issues) Professional and courteous: You understand it's all about getting the car back to me. After making the repairs, flawlessly as far as I can tell so far, you gave me back the vehicle cleaner and in better shape than it has been in a long time. Text and email: Service King's non-human communication were a great compliment to Jeremy's person-to-person updates. All of this and more adds up to me TRUSTING you to do a good job and to do right by me as an individual. If I had to sum it up in sound bites, I would say this: "Service King excellent, personalized service regardless of individual or vehicle." "My vehicle was not only repaired promptly, but was delivered to me in better shape than before your collision." "You show respect for every person that walks through the door." All of these elements worked in conjunction to make me feel you guys were on top of things and cared. Let me add Stephanie, at reception, as another excellent customer touch point: Polite, professional, engaged in her work, and connecting customers to the Service King reps who can answer questions. great personal touch. She's awesome. I've gone on quite a bit and you may be wondering why I took the time to write this. The reason is I am a Brand Strategist and Planner for a small ad agency in town. I've worked with a lot of organizations over my years in the industry. I know how hard it is to establish this kind of company culture at every touch point with customers. It takes a lot of work and dedication to fundamental company values: Respect. Value. Service. Transparency. Equal treatment to all customers. Many company's pay lip service to these principles, Y'all are actually living and delivering them. You are living up to your name. Forget about business, I wish everybody treated each other this way. Congratulations to you, Robby. And please tell the team to keep up the great work. José Marrero

Really appreciate the care Eric took to make sure my job came out so well !!!

Shout out to Bob Youngberg and the whole service team. Fantastic service, communication, and turnaround time. I was blown away by the results and they even threw in a car wash and interior clean. I appreciate it.

Nick is outstanding in his attitude and caring for his clients. He gave good assessments and good advice. We are very impressive with the service we received. The entire service team is friendly and helpful. You have a great team.

I have bad experience with you service and yes call me.

Car looks fantastic.

Great communication. Text updates great. Rental car pick up and drop off very easy. Thank you!

Service King has repaired 3 cars for me over the past 8 years and each experience with this business has been exceptional. The folks at this place from the front desk to Tanya the service agent who I worked with the last two times have been extremely professional and competent not to mention courteous and friendly.

Muy amables

10/10

I nearly cried tears of joy when I saw my car after the work you all did. I had to read the license plate in order to recognize it. Thank you!

Very pleased.

Jeremy was very attentive 5

Entering was great. Jeremy was great.

This was the best experience I've had with a business in my entire life. I was contacted in a regular basis with status updates and never had to wonder if my vehicle was done. phenomenal work from your employees.

Great work and really like the communications through the process.

Thank you!

After we passed the time I expected to get the car back, I had difficulty getting responses to calls or emails. The repair looks good, but I don't understand why it took nearly four weeks.

Great communication Great job Great people