Service King Round Rock

Completely satisfied

Excellent work, even that I have to wait more time than what it was schedule.

Late, chipped paint, stuck drivrr's seat, incomplete paint, dangling lower radiator shield. Not happy.

You did and outstanding job as usual

Great experience. Thank you!!

Ken was very helpful and informative throughout the process!

Great service, I appreciate Steve's assistance!

Service King has been Fantastic! I cannot say enough about the level of professionalism and customer service that my wife and I have received from the staff at the Round Rock location. The intake process was very streamlined and almost seamless. Having the car rental company on-site was a huge plus and made the transition very easy. Our service advisor, Mr. Stephen Torres, was very polite, professional and extremely thorough. It is evident that he takes pride in his profession and does not cut cornershe made me feel like he truly did have my (our) best interests in mind. I liked the text alerts that provided updates on the progress. Back in the day, I remember having to always call in and play phone tag with the advisor just to get an update. Service King has taken full advantage of today's technology and their use of text alerts is not only an asset for the customer but also for them as it alleviates a multitude of phone calls that they receive, which in turn, allows them to focus on getting our cars repaired. Kudos! Mr. Torres was very up-front and honest with me concerning my car and he even pointed a few things out to me that normally would not have been brought to my attention by any other advisor or body shop. Mr. Torres has my full trust and I highly recommend him to anyone looking for quality of service. I also want to commend the receptionist (I think her name was Janice?) as well for always being so polite, prepared and very efficient. Our car was repaired very quickly and in fact, was completed ahead of schedule which is a huge plus in my book. I cannot say enough about how pleased that I am on how the car turned out after the repair. I never got to meet the technicians who actually repaired our vehicle but I want to tell them thank you as well for a job well done! You are truly masters of your craft! Thanks for everything! If you ever need a recommendation or reference, please call upon me at any time. Hopefully, I won't need to have another car in your body shop anytime soon, but if I do, you can be sure that I will definitely be returning to Service King in Round Rock. Chris Frierson, Austin Police Department.

The personnel were friendly and very professional in providing their services. Mr. Kenneth Robertson (Service Advisor) was helpful and courteous representing ServiceKing as an attentive "customer and consumer" oriented business.

Perfect job loved geico, Service King, and enterprise all one stop shopping

Rena was great!!! Kept me informed and updated

We didn't get a rental and needed it fixed fast. Was ready in 5 days vs 10 days estimate. We appreciate that was taken in consideration.

Service was great from start to finish . The costumer service that is provided is great , the updates on my car was a plus . Thank you , Liz Young / David ****

quick repair, excellent communication

This was the second time I've had to have my car fixed after an accident and my second time coming to Service King. I was given prompt attention from the insurance adjuster, the car rental and of the skilled repair staff on my second visit as the first. My car was ready several hours ahead of time and my car bumper looks great.

Excellent job the car looks good. Thank you service King, and your team. I will definitely tell others about service king.

Really excellent job done on my car. Excellent customer service and status update was a great experience for me. Will definitely select Service King if needed in future.

Car looks as good as new, where the repairs were done.

Made everything go smoothly for me and kept me informed so I did not have to worry

Rena was excellent!!