Service King South Austin

fast service, good communication

86 days 5000 repair. Jason Peel had to get involved due to the unsatisfactory way the situation was handled by the manager and staff. Worst business experience of my life personal or work. This situation should highlight the lack of accountability, customer service training, absence of contingency plan and lack of ability to realize when the situation needs the attention of the next in hierarchy. Fact of the matter is had I not got anyone else involved I would still be waiting for my vehicle. Should be used as a realistic training situation as to not lose future customers as you have me. Upon receiving my vehicle this morning not so much as a thank you or apology from the manager. The ONLY thing spoken to me by him was a question if I had received another check other than the deductible from the insurance, how does your truck look and here's your warranty paperwork. **** service from a **** manager with an arrogant attitude.

Everyone was very helpful John and the front desk staff went above and beyond of what I expected. My first time experience. I so happy it went so we'll. Thank u all

Excellent Service Advisor who kept me informed. The repair work looks outstanding. Your repairmen did a first rate job. Please pass on our compliments for the outstanding repair work.

Darren was awesome and answered all my questions!!! Thank you

Thank you for your care and attention.

Everyone was very professional and friendly. We were kept apprised of the status of our repair throughout the process. Our car was fixed before the promised date. The Service King experience exceeded our expectations. Thank you.

Long story but we will not go back nor will we refer anyone to Service King again. John was dishonest and did nothing to ensure our vehicle was given back to us in the condition it was before the accident. We had to fight with service king and the insurance to get it done. Service king didn't bother putting what we said on the bid, instead he included what he felt was damaged during the accident not what actually was. Luckily for us, we had proof to verify the pre accident condition.

John long great advisor

Everyone was extremely helpful. I would definitely recommend service king to anyone and am grateful USAA works with them. John did an excellent job running through everything with me and keeping me informed.

Great people. All the time keeping posted about the process

John was great. I enjoyed talking with him.

My service rep was John..Mr. John was amazing every step of the way. Kudos kudos

Great job on the repair and excellent customer service!

Excellent and friendly service

Repair was done in appropriate time and excellently done.

Thank you

My vehicle was not the same as I had previously left it, after picking it up upon completion. Not very happy with the way my car was treated, in terms of vehicle care to the interior. The driver side door handle panel was scratched beyond repair and will need to be replaced with a new panel. Again, not happy with how careful the maintenance was with the inside of my car. As far as the front bumper repair, that's ok.

Thank you very much for all your help, the process was quick and easy. Having enterprise bring the rental car was very kind and unexpected. My vehicle looked as good as new, which was emphasized by the fact that the car was sparkling clean again.

Exceeded expectations. Delivered way ahead of schedule and was kept up to date during entire process.