Service King Katy

Courteous and helpful staff.

THEY DID A REALLY GOOD JOB ON THE REPAIR AND MADE SURE EVERYTHING WAS COMPLLETED AND KEPT ME IN THE LOOP THE ENTIRE TIME.

Michael kept us informed every day as to the progress of the repairs. We are very pleased with Service King.

Ariel was awesome and thanks for doing a great job

You'll said the bumper was being replaced and it was not.

Great service. Service rep explained everything before and after repairs. Was focused on my case and answered all my questions

Friendly service and quick turn around getting my Juke back. Many thanks!!

Great communication by Zane.

Ariel walked me through all the repairs, do's and dont's with the paint and all the warranty information. A service engine light came on after he brought my car out and he immediately took it back to check. It went back off but he said any problems to let him know. Unfortunately, it did come back on after I drove it home and I called him. I brought it back up and he immediately took care of it and had it back on the road again. Ariel was very friendly, courteous and respectful of answering any questions I had.

My car was in the shop for 2 weeks. When I got it back, the antenna was not reattached, 4 old pieces of the car were remaining in different parts of the vehicle, and a huge square of sticky residue from a sticker they had apparently put on my windshield was remaining...still haven't been able to get it off. For the 7,000 that they charged my insurance, this seems like a bit of a sloppy job.

Everything was just fine. However your front desk receptionist was very rude. Get rid of her and you would get 5 star's

Vladimir Cerna was my consultant and he did an excellent job. He was knowledgeable and answered all my questions throughout the process, and kept me up to date on the progress of my repair. The finished product was perfect!

When I dropped off my car my experence and service was good, except for the fact that despite the fact that I made an appointment to drop off my car, SK acted like they were surprised I was there and were not ready to receive me for a while. The appraisal and arranging a rental car went smoothly, but my wife had a very frustrating experience when dropping off the minivan. Again, even though we were told to drop off Tuesday morning, the SK employees were surprised to see she was there and acted like they didn't know what was going on. Luckily my wife had all the paperwork. When I arranged a rental car, I told the guy from enterprise I had 3 small children that rode in the minivan that needed car seats so whatever rental I got needed to be able to hold 3 car seats, and I was willing to pay extra for that. Well, the rental car that was brought for us was a Buick sedan that had no chance of fitting 3 car seats even though he signed me up to receive a SUV. It took my wife an hour and a half to drop off the minivan and get the car seats into the jeep.

Nothing

Richard did an excellent job and your texting system kept me Informed as to the progress of the repair. Fred at Enterprise did an excellent job as well.

Very reliable,fast and courteous

I really loved how my representative at Service King kept me in the loop on my car's progress.

Daryl was fantastic, and kept me up to date throughout the process. Thank you so much!

Richard Shell did great! I wasn't expecting a long wait on my vehicle, but it was worth it job well done! I do have one small mishap though... I did receive the textes of all the updates. For your future customers I'm sure that they would like a DAILY update of their vehicle. Because I know I would have liked one. Which I did not receive. Whether you have people working on the vehicle or still in the holding process. I'm sure your customers would like to know the status of their vehicle. Besides that, great job!

Great service!