Service King Park Cities

Excellent service and results

Very efficient - the text feature allowed me to be fully informed on the entire process

Mike Duvall was excellent; reliable and very pleasant

Good service. Very nice people

Shea was fantastic and made my experience a very quick and easy process. He even went above and beyond to check my car for damage unrelated to my accident. I will return to Service King for many years to come!

Shea was great! Thanks so much! Russ

My vehicle had a panel replaced and painted. When I took my car in, the door and the panel were making contact due to the damage that was caused by the accident. The door made a grinning sound every time it opened and closed. When I picked up my car, I noticed that the gap between the door and the panel looked a little close together but I was assured that was normal (that many new cars on lots are not perfectly spaced out either). I did not hear the grinding sound when I picked up my car (it was outdoors next to a busy street) so I thought it would be ok. However, once I got it home and it was quiet (in my garage) I can still hear the grinding sound whenever I open my car door! It is more pronounced when the car is at an incline. The offices have been closed for the holidays but I hope to hear back from Service King as soon as possible to fix the issue!

The service and length of time were better than expected. Roy was fun to work with and I appreciate his enthusiasm. Thanks for the help getting my truck back so quickly.

No suggestions

Michael really helped me out, helped me understand all that was being done, and got it done quick!

Roy Sanchez is complete professional!

great

Mike was great. He was awesome to work with.

Very professional. Great service. Great people. Thanks!

Keep doing what you do.

I had to inquire about the status of my car numerous times throughout the two Weeks it took my car to be fixed. Once I contacted Roy, he was responsive.

Horrific customer service. 0 out of 10. Never received promised update calls , I had to call myself for updates and received some update texts. However , texts were unhelpful ; for example they notified me when my car was "complete " but my car was still missing my mirror and I found some other parts that were unsatisfactory in the whole repair. I understand repairs take a lot of work and time , I was very patient until I was promised "like brand new / perfect looking car " and I pointed out a missing mirror , a malfunction to the door panel, and a dirty interior. Never again will I go to a service king. Waste of my time. Paid for service before looking at the car , huge mistake. I was Asked for "10 minutes" to fix repairs I pointed out after waiting two weeks .. no because why would ten minutes fix anything? Or is that the motto rushed labor ?

Mike ducal came in on day off to make sure our car was ready

Michael was great!

I must compliment you on your employees, they are very Customer Service orientated. Shea was very helpful answering my question & letting me know exactly what was going to be done to my vehicle. Your receptionist was always there with a pleasant greeting and willing to help you in any way she could. And the end result a "fixed" bumper looking like new! Who could ask for more?! Thank you for your professional service with the added superior Customer Service.