Service King Richardson

You made getting my truck fixed a pleasure. You were professional from the minute that I started the process until I picked up my jeep. I am 100% pleased with the service that I received from Service King

Thank you and great job!

All repairs done in a timely an well done manner. I will be calling on Service King for any future needs.

Delays in delivery. No updates as promised

Carlos was phenomenal!! From the moment I walked in the door for my 7am appointment, he went above and beyond. Not only was the front desk representative was late to greet anyone but my assigned appraiser apparently doesn't work that early either. It's frustrating to have the SK call center set an appointment for 7am and there's no one there to greet you when the office is supposed to be open at 7am. I immediately contacted my insurance company to locate another repair shop because professionalism obviously wasn't a SK strong point. BUT Carlos came out, was extremely pleasant and took ownership. He inspected my vehicle, thoroughly explained everything and set proper expectations. ERAC picked me up within minutes and I went on my way feeling secure about leaving my vehicle, the work that would be done and the claims process as a whole. I was keep informed daily by either the automated text, an email or phone call from Carlos. That meant everything! Even with the slight delay I was comfortable with the situation. Carlos always had a smile and welcoming presence. He was very professional, knowledgeable and courteous. Only because of him would I consider doing business with SK again. I see management, training or ownership in his future! Definitely an asset to SK and someone void all of the SK stereotypes.

Did a good job,took longer than stated

Great work. I appreciate the excellent service. SKCR #**** 100%

Excellent work by the team

Jeramih Gilbert did a great job in communicating with me as a customer, setting expectations regarding repair timing...

They did a great job and admit. urwn

You repaired my car very quick and that is really great work! They also helped me to return a rental car. Great service, thanks!

Dylan took care of me every step. He is an outstanding representative for Service King.

Royce Russell is awesome. Will come back and see him if I have any additional body repair needs.

When the sales team is in their office, have them close the door so it doesn't sound like a party when you're sitting in the lobby. I was in sales for 35 years I know how it is, but you need to close the door.

Mr.Royce was really wonderful and polite his customer skills great and respectful.

Royce kept me informed during the entire process. Good job

Royce and the team took excellent care of me and my car looks fantastic!! Thank you Service King!

Great

Royce at Service King Collision Repair Richardson was excellent. Always made me feel like he was working for me and putting me first. It was very detailed explaining everything about the repair and my insurance company.

Dylan was professional and did an excellent job if keeping me informed.