Service King Southwest Plano

After I picked up my car, I have battery issue somehow.

No clear updates on status. The first guy that gave a personal quote told typically this job would take 7-8 days. Was not given any clear completion date once I actually left the vehicle and the whole process took 14 days. I had to escalate this with the advisor last Friday and then things started to move.

My car was involved in a frontal collision. This required replacement of many front end pieces including both front fenders. The hood was undamaged. When my car was returned to me, the hood was out of alignment with the fenders.The service associate told me they had not worked on the hood. The gap at the back of the hood and fenders was about ****/4" thick. The gap at the front of the fender and hood was probably ****/2" thick. I had to wait for over an hour for the shop to return my car to the shop and adjust the problem. A professional shop would have caught this issue and corrected it prior to returning the car to its owner, in my opinion.

job was done quickly and everything looked good. hoping there is never a issue.

Matthew Huntley provided outstanding customer service and keep us informed all through the repair. An outstanding employee and ServiceKing asset.

Abiel was amazing- very professional and efficient. He kept me updated throughout the repair process and the repair was completed on the date promised. Thank you Abiel.

Phenomenal experience. Matthew Huntley took great care of me. He kept me updated on everything. I never went a day without knowing what was going on with my vehicle. He was polite, professional, knowledgeable and prompt. I could tell he took his job very seriously. He even called me to make sure I was receiving his emails and texts about my vehicle. Are you kidding me!? That is what I call great customer service. Before giving me my car back, he even washed the tree sap off of it. Matt, thank you for all you do. Getting my vehicle repaired after being hit by a car is supposed to be stressful, but Matt made the process smooth and stress free. I also want to recognize Mike Bent for his help as well. He answered my questions and sent some documents to me that I needed on Saturday. He was busy but stopped what he was doing to help me. Thank you sir! You are the man. This location is the best. Thank you team! - Christian A

Did it ahead of promise time and all personnel are kind and very professional

All of the safety features were not reset! Very disturbing !

The service was fast and easy, Matthew was very nice and kept me up to date on the progress, they finished earlier than expected. I will go back for any body repair and 100% recommend them to anyone I know!

The service provided was very good better than I expected. Keep it that way.

My comments are included in a survey that I was sent by Service King

Dash board lights on flickering, I took some pictures of some of the screens which lead me to think, underline problem underneath I could not see. I went back inside before leaving the Service King lot and the guys helping didn’t know either!!! I had already returned rental and was told the Center didn’t open back up til Monday!!! I call insurance adjuster and the 800 number and feel all this should have been unavailable

Loved the every other day texts with the updates!! Abiel, my service guy was super

Everything was top notch. Car turned out amazing and customer service was delightful. Rick was outstanding.

Abiel was the best!! He made it so easy for me and updated me often so I knew what was going on. Thank you!

Great organization and servide levels over the top!!

Great service from my rep Michael! Thank you!

Anthony and the body guy did a good job

Everything was perfect and in order. From the ease of making an appointment to the constant communication about the car status and tocthe pick up. Just right!