Service King Frisco

From start to finish everybody at Service King was completely professional with the repairs. I was kept well-informed the whole time of what was going on with my vehicle and the customer service level was top notch.

Was most impressed with Sid! He was exceptional in keeping us updated on progress. Thank you Sid. Job was completed ahead of schedule too!

Andrew was courteous and professional.

Chris Pak was The Agent that I was working with, he was absolutely wonderful, kept me informed everyday via emails. Picked my car up today and it looked great and I thank Chris Pak for all he has done

Left with a notification that my tire pressure was low. Now it reads "service required". Waiting to hear back from the technician that was working on it. (Side note: whoever detailed the inside of my vehicle left their dirty towels).

Service was fast. Brandon was very professional and clear about every step of the way. Entire staff were friendly. Thank you!

Still working on a few things with the car. Tire sensor and windshield water reserve not working. Body of car is beautiful

Very disappointed with the frisco location

Kudos to Jonathan. 5 stars for courtesy and service.

Brandon is great he did an amazing job kept me inform the whole time.

I had to call to find out that my fender was back ordered, changing the promised date. I was told that I would be notified of any delays. This is the only thing I wish would have gone differently about my experience.

My repair was delayed and I was not called. After days of text messages telling me it was on track and would be ready (and promising a call in case there was a delay), when it wasn't ready I was not informed. Service King has taken steps to make it right, including delivering my vehicle to me, but the call your text messages promised in case of delay did not happen.

Andrew was very professional and I appreciated his help.

Friendly staff and excellent follow up

Excellent service. Beautiful body work and paint. Great communication.

I was kept up to date by text every step of the way. I was VERY satisfied with the work and professionalism of this location. I would without a doubt use them again!

Everyone was so friendly and they did a great job!!!

Yes the best customer service Brandon was excellent

Chris Pak was a great service advisor. Very friendly.

They had a problem with the estimate due to the estimator not catching that they had to blend my paint. I didn't think this was I big deal until I discussed with my wife. She got two estimates for this work - one with y'all and one with caliber. Yours was 1k cheaper. Caliper said they would have to replace the door skin and blend the paint because it was metallic. After my wife received the estimate from you guys she called me and I asked her to go back into your office and question why it was so much cheaper and specifically asked the man why they were cheaper and about the blending. He told her that it was plain black paint and that he painted dozens of those every week and he knew what Color. She said he kind of talked down to her and almost made her feel stupid for asking. This would not have been a big deal but you had already received payment from the responsible party so I had to either pick the tab up myself or hunt the guy down to get another 250 out of him. Also when I picked up my truck and got into it it smelled like chemicals and there was dust everywhere from repair, this is after I waited 45 minutes for them to bring my truck around to me after I arrived. Chris was a nice guy to work with and I don't blame him. He offered for me to bring my truck back and they would detail it.I usually don't write stuff like this but the whole experience with you guys from the very beginning rubbed me the wrong way. Someone ran into my truck last year and I had a very good experience with caliber and I will be using them again if I need body work in the future.