Service King West Ft Worth

Smooth process, excellent people = complete satisfaction

Looks beautiful again. I didn’t think it would be done that quick.

All went well

Repairs to my vehicle were great and finished three days earlier than expected.

Everyone was very nice and professional. Nathan was awesome and kept me updated at every turn!

I like the updates to let me know how the job os goong with out me having to call to find out how things are going. So far I have not been dosapointed with anything at all kee up the good work

I thought the paint had way too much “orange peel” look. The communication was excellent and the personnel was very friendly, helpful and knowledgeable.

Best body work in Fort Worth Texas

It is so refreshing to know that I'm important 3nough to a business that they choose to keep me updated frequently about the status of my vehicle. In a world where customer service is waning, Service King is keeping number one!

I am very happy that service king took care of me very good. And they fixed my truck really fast an was not expecting it to be that fast.

Very good job

I believe that the passenger door and hood were not replaced but just repaired. The lady that checked us out clearly stated to us that both had been replaced not repaired. I'll be calling my insurance company tomorrow to arrange for the adjuster to look at the car and make his evaluation.

Nathan Breahear was excellent to work with.

Great experience!!!

Great job keeping me informed of the status of my repairs Good job Service King

Everyone was very courteous, friendly and professional. A great experience and we saved money compared to a dealership body shop quote!

With all due respect, I don't want to speak to my rep. Service King had to repair their own mistakes to the car more than once. To add insult to incompetent injury, my rep stopped communicating with me. I stopped getting updates. He didn't return my call trying to find out what was going on. The entire experience started out quite pleasantly. Then when it was supposed to be ready, there were problems. But I had to call for that update. It wasn't brought immediately to my attention. Still, this was fine. Not great, but fine. The second try, workers messed up the paint. Again, I had to seek out this update as it wasn't immediately brought to my attention. Then I was told it was ready, only to be called while I was already on my way that there was a problem. Here's where things really went downhill. I no longer received updates after that. On top of that, my calls went unreturned. When my insurance agent called, they were told my car was almost done and either have yesterday afternoon or this morning. Neither ended up being the case. The website showed there were additional problems. So one can only infer that the staff working on the cars are wholly inept. As far as I'm concerned, the Service King reputation is zero. This was my first impression and I never want to hear the name again. For your future benefit, there needs to be a long hard look at staff practices and training. Make sure your repair team can do the job right the first time. Train service advisers how to communicate with the customer in a timely manner. Maybe some training in basic organization and productivity practices can help. And when think or know you have an angry customer, have a manager present when they arrive to address concerns immediately. Be proactive when you know that you've made mistakes! These things - especially the timely updates from my service advisor - would have kept me from becoming angry and would have preserved the reputation of this company and brand. From friends, family, and online, the reviews of this company are wildly inconsistent. People either love or hate this company. I personally will never take this gamble again.

Clayton Fredericks, Service Advisor, was helpful, professional & kept us informed on repair work. Will recommend to friends who ask for repair work on their vehicles ????

Truck looks really good. Thanks.

Nathan held his ground with the insurance co to make sure the car was repaired correctly and was safe to drive.