Service King North Richland Hills

Great customer service!

I am very happy with my experience with Service King. Everyone was very courteous and I loved the daily progress reports. My car was finished 2 days ahead of time promised and the repairs are excellent. My car looks new. I couldn’t be happier! And I would definitely recommend your company to others!

Yes, I was completely satisfied with Service King.

Great experience thank you!

Chris Whorton was beyond exceptional, top notch service. I never had to worry about the safety or the quality of work being done to my car. He was in constant contact with me, never had to worry. Chris Whorton is an outstanding employee and represents the service kind brand above and beyond.

Eddy was amazing! Made the process so easy, clear, and even hung out late to wait for me to pick up my car (which was repaired so fast!) so I didn’t have to go without it an extra day. Really couldn’t be happier with my experience thank you so much for making the process painless and for the excellent customer service.

Great service!

Christopher Whorton provided excellent service and communication throughout the process!

I am happy to service with my car.

The truck was very clean when I pickef it up. All repairs were finished on time..Patrick Fisher kept me informed each step of the way.

Estimate was seriously too low

Upon my initial arrival (after making an appointment), I was waiting and when I was next, Chris Whorton took another gentlemen. The receptionist even told Chris that I was next and he told her "she's just a drop off". This started off my experience feeling like I wasn't important. During the time my car was being serviced, Chris frequently emailed (which I appreciated) but stated an incorrect price total and stated that the other side of my car was getting serviced. The frequent mistakes and bad first impression will result in me not using this Service King again.

I dont feel it should have taken them 2 weeks for the repairs done to my car.

No issues!

Everything ok!

Thank you Chris for all your help.

From the first day I was very impressed with the professionalism of service king it was an easy time for me considering it was my first accident. Patrick was my service man and he was very very professional. I’m a business owner in the area and I will be referring my clients to Patrick and Service Keene. Satisfied customer in North Richland Hills , Texas ????

grade "B" a few little things fell thru.

The car wasn't completely finished when I picked it up. The mirror hadn't been repaired. I will need to return it to have the repairs completed. The hood/trunk release switch was broken in your shop. I was informed of this and that the replacement would be at your cost. However, after looking over my statement I noticed I was billed for this. I should be refunded for this cost. Also, the repairs covered by my insurance was approximately $400 higher than the insurance company's estimate. I was not informed of this increase in cost during the repair process. Making my out of pocket c higher. Not a good surprise at all. The car was washed before picking it up. Horrible job done washing it. Towel marks and water spots covered the entire car. Made the good work the guys in the did look bad. Looked very bad. On a good note, the person handling my claim did a very good job overall. With the exceptions noted above. Terry Weiss kept me informed and update on the progress of my car every day.

Great service and assistance from terry