Service King NE Dallas/LBJ

Repairs were done quickly and appear to have been done well. Bruce kept me up to date on his progress and what he was working on.

My service advisor went above and beyond to keep me up to date on my repair.thanks to all for a job well done.

Yes, we have been so far but it's only been less than 24 hrs. We will notify SK if there is a problem. Thank you.

Amy is awesome!

Everybody at Service King was fantastic. Amy, in particular, went out of her way to help me, inform me, and make sure my car was in great condition. She worked with me to meet my scheduling needs and spent time with me explaining everything that was done to my car. I am thrilled with the quality of service and personal care I received. Amy is an asset to your organization.

This was an A1 service from drop off rent to informing me the stages of my vehicle. And the transition from rental to pick up was even smother. Thanks much.

Roy was the best advisors that anybody could have when it come to dealing with cars. I put my trust in him he keep me updated with what they were doing to my car and what parts are being order. I would recommend this FLY GUY -Roy, was the best.

As is before, the service I received exceeded my expectation: Not only were the damaged tires rotated but all 4 were aligned. It also appears to be right rear wheel cap was either changed or polished like a new. My car looks A LOT better.

Very friendly service personnel and had my truck out before due date.

Constant contact via text was much appreciated

Had an amazing experience with service king ! Bruce was my collision manager and he was nothing but helpful !

They kept me informed on the progress of the job. Amy was very courteous and explained everything. They also got my car in immediately when the Service King closer to me couldn't get my vehicle in for 2 weeks.

Great work and quality customer service from the whole staff! Too include the front desk employee! She was great!

Roy is the best!

Had to return same day after pick up of car. Some minor scratches muted Roy had these fixed immediately and with no hasstle

Service king was a huge help repairing my car. They took care of everything in a very fast and effective way. Thank you !

Great

They did an amazing job!

The automated text notification system was the only part that was not very satisfying. The information differed slightly enough from the advisor's to be confusing.

At first I made my service manager aware that I wished to be in communication with all that was discussed and planned for the repairs on my car as far as the insurance company and your center. I was not told of the insurance agent coming to domthe appraisal. I was then notified that repairs were beginning . I sent detailed info on some parts required and requested information on the repairs to be done. I was not given the opportunity to discuss what was going to be done and why or why not. I had no say as far as the insurance company decision. Then when I was messaged that my car was ready it was not. Eventually most details where attended to. Roy Sanchez did end up giving me excellent service. Also the manager Justin was very helpful. My trepidation in all this is that I was not involved in the decisions made and therefore had no recourse available with a he insurance company. I have had my car for a couple of days and there are a couple minor details I am keeping an eye on. Otherwise all appears to be well. Shall contact the service center and Roy Sanchez if there is any issue going forward.