Service King South Lewisville

Henry was amazing with his customer service and the team did an amazing job with my 2012 charger. They definitely have a customer for life.

Rey was very helpful and nice! He helped me through the whole process because I had no idea what was going on or what to do. I would definitely go back to service king and also ask for Rey!

Thank you for excellent service!

For a stressful situation you made it easy to deal with

Second time Henry was our Service King Contract. He did a great job keeping us informed. Thanks again for the quality work.

Vehicle was repaired quickly and my contact person was responsive and thorough. Very impressed!

Sensor saying “Pre-Safe Functions Limited” wasn’t reset although I was told it would fixed. And the bumper you installed squeaks; it’s driving me nuts. Several nuts were loose, tighten them but it’s still squeaking.

Anna was awesome.

Everyone I dealt with was very nice and helpful.

I feel like the care needed to return my vehicle to it's pre-accident condition was not given. My vehicle has new blemishes not associated with the accident and many of the finishing pieces were added as an afterthought once I pointed them out. As a customer, I don't feel it's my responsibility to ensure all the parts of my vehicle are attached when I receive it. That should be a given and is in this case your responsibility.

Car was ready ahead of schedule and the work was done 100% right the first time, if I didn't know it was damaged I wouldn't know it anymore.

It exceeded my every expectation!! The people, the time service, the communication, the results were all super. Henry kept me informed through the whole process.

Excellent communication, impressive speed, courteous cleanup of my messy car, totally satisfied.

My car looked amazing and john was really great the whole process!

Well done and ahead of schedule

Twice Henry Castillo has been great with my vehicle. I would recommend him and the Lewisville Service King to my friends and family.

Henry originally had our repair scheduled to be completed in less than two weeks but was able to get it done 2 days sooner. Our vehicle came back looking pretty good, almost as if the accident didn’t happen.

S

So, this was my first hit and run situation-- Needless to say, it had the potential to be a whole unorganized nightmare for me. Especially because I'm not entirely knowledgeable about cars. However, thanks to Phillip Socolov, the whole hit and run situation was a mere, slight inconvenience. He was incredibly informative and helpful. He kept me aware of their progress on a daily basis, he managed my expectations, and he was very patient explaining what all of my options were. If every Service Advisor is as helpful as Phillip, I don't doubt that in the event of another issue, I'll definitely be returning to Service King (though, it'd be great to not have another hit and run /similar problem arise). Seriously, give the man a raise or something! Plus, I was expecting my car back in 2 weeks from the drop off day so imagine how ecstatic I was to get my car back in 4 days. That's awesome! Clearly, ranging from the Service Advisors to the technicians working on my car-- it's evident that these are people who take in pride in their work and it shows. I couldn't be happier!

Everyone was so nice! Henry was professional and very nice. Quick to respond to my questions and made sure I was in the loop on everything. He had my car finished in a day. He turned a bad situation (car getting broken into) into a pleasant one. I will definitely be back in the future. Thank you!