Service King South Plano

Service was perfect

I was very pleased with the service, staff, and my car looks great!!!

Thanks

My vehicle was towed at this location, however front staff at the shop had a difficult time to confirm if my vehicle was in their possession. After twenty minutes of waiting, it was confirmed vehicle was parked behind shop. Charles was my estimator, he called me giving me information in regards wrong vehicle, told him I had Honda Civic not an F150. Overall, the work on my Honda was decent, however Charles check codes on vehicle at delivery, my emergency brake code was faulty, Charles proceeded to erase code, however code was unable to be erased. Charles took pictures of codes to Email to himself. He Did not took initiative to fix issue with my vehicle.

Excellent service, communication and workmanship.

Alex is so accommodating he did kept me updated

The company name “ Service King “ says it all it identifies the staff PERFECTLY. I wish to pay special recognition to your reception area , your paint and body shop and Especially the service technition that I was assign to . The name of this superstar is Justin . He was able to have the professionalism patience and compassion to keep me A very hard to please customer comfortable and satisfied through the entire process and I am not an easy guy to satisfy . So thanks for getting my wife’s 2020 KIA TELLURIDE BACK TO SHOW ROOM QUALITY. Once again thank you Justin

Did an awesome job !

The Service King team who serviced my car was EXCELLENT. The service was top notch every step of the way and Ephram (sp) kept me updated through each turn of the joirney. Thanks so much for making a bad experience (a wreck) a much better and bearable experience!

Ingrid was great keeping me up to date on the repair at all times.

What will be repaired was not explained properly. I was expecting the whole right side of the car to be repaired but one large dent was not repaired. I was told that was not part of the estimate but that was not my understanding

Very courteous and professional. No hassles. Thank you.

I am very please with the work done on my car by Service King. But the reason that I am most pleased with their service has to do with the extraordinary quality of the service advisor that I was fortunate enough to be dealing with. His name is Brad Illg and he is by far,in collision repair. the best service advisor that I have ever had the pleasure of working with. Unfortunately in my years of driving, I have had the opportunity to work with many collision advisors and Brad excels in every area. He took the time to discuss multiple options with me and gave me very sound advice and recommendations. If I ever have the misfortune to have one of my vehicles repaired again, you can be sure I will go back to Kervice King primarily to seek out Brad. I totally trust him and will advise my friends if they have a need for this service in the future to go to service King and definitely look for Mr.Illg.

Great experience

The repair was perfect. The manager was very responsible for timely fix and following through for perfection.

great service, professional and nice to work with!

There was minimal communication with the reps.

Excellent results, it looks brand new!

It was a very good experience. Thanks

The whole experience was super easy. I was kept notified of the progress by text and Manuel **** was nothing but professional. The car looks great.