Service King Oak Cliff

You had my car for almost 4 weeks. On 3 different occasions I was told that my car would be ready and it wasn't. Each time there was some kind of excuse, mainly the technician had to leave work early for some reason. The communication or lack there of was very frustrating!! My insurance company was frustrated, as well as no one would return their calls regarding status updates. Messages for the "service" rep were rarely returned and a call to management was not returned at all. Additionally I called the corporate office and I was told the regional manager would call me back within 24 hours, that was a week ago, still waiting.... On 9/18 I received a text at 4:39PM saying my car was ready, note I work in Plano, but I left work to come get my car and be done with your terrible company. I picked it up at 6:11, drove 4 blocks and car overheated. (the car was not overheating when I brought it in, so this is clearly something your technician did) I brought it right back. Now I have to wait until 9/21 for you to figure out what your "service" tech did or didn't do to fix my car. I am absolutely fed up and beyond frustrated, but there is nothing I can do as I have to wait for you fix my car!!!

Don't have any

Na

Keep up the good work.

Excellent service from drop off to pick up.

Excellent customer service

I would like to say thank you for a job well done and keeping me informed through the whole process up to completion.

Service was beyond excellent! The person handling the car kept me posted at every step of the process with text messages and phone calls. He even took the car to a Hyundai dealership to repair a steering column defect we never received a recall notice for. As I said, the service was beyond excellent.

Good overall job forgot to install heat shield on hood . They're taking care of that Monday no biggie excellent job George is the best

Job well Done

Very fast and friendly service.

I appreciated Ken keeping me informed every step of the way. My car looked better on the inside and out. I have used this shop location for years. I have never been disappointed in the quality of work, thank you.

Something is wrong with the turn signal lights and they were just fine when I brought the car in. I will be bringing it back tomorrow.

I especially appreciated the team member who brought my car to me at work. That was great service. Thank you! I'm bad with names but he was great.

My experience was great! My car was fixed right away.

GM was fantastic to work with

Good job guys. Worked fast and cleaning truck made it look great. Would use service king again if needed they do a great job.

Thx!

Ivan and his team did a great job! When I saw my van it was as if nothing had happened! I like that they took their time and didn't rush things, I believe things are done better that way. Not only did they do an excellent job on repairs, but Ivan kept me updated constantly so I always knew what was going on. If I ever had a question or sent an email or called he was so prompt to answer me and always in a kind manner. I don't think I have ever been treated better anywhere else. It's in the name... They truly are Service Kings!

Ray Keel was great from beginning to end! This particular Service King location has always been my favorite! :-)