Service King Perrin Beitel

My minor fender bender took three weeks and one day to repair. That's unacceptable. Your representative indicated that it was due to your parts supplier's non responsiveness, however they are a regular supplier. Service King is responsible for your service and that of your suppliers. The delay is your responsibility. I will have second thoughts before returning to your site.

I know that service King works with enterprise so I'm going to let you know how it was including that business. When I arrived to drop my car off advisor David called enterprise to pick me and my 10 month old up. I was waiting for about 20 minutes after he placed the call. David had to call enterprise back to request someone to pick us up a second time. When the enterprise driver arrived I told him I had a car seat and stroller I needed to put in the vehicle before pulling out. I put the car seat in the vehicle and put the stroller in the trunk. He seemed like he was getting aggravated. He barely looked at me and grunted so I figured he was having a bad day. When we arrived at enterprise he got out of the car, popped the trunk (where the stroller was) and walked away without saying a word. I put my child in my carrier and closed the trunk because I was not about to unload everything. I was holding a baby so that wasn't happening. He was extremely unpleasant and I would not recommend the enterprise located on nachodoches road. It was a pretty bad experience.

I appreciated all the updates on the repairing of my vehicle. Thank you for your service.

David did an excellent job, from start to end and keeping informed of the status of my car

Manny was a great CSR, she did a great job

Nicest customer service anyone could possibly ask for. Car looks great, too.

Excellent service!!! Derrick from your Perrin beittal location was very professional and extremely courteous. Kept me up to date on repair almost on a daily basis. He deserves a promotion or raise. Very pleased with service and kudos for a job well done to your techs as well who do all the labor. Hopefully I'll never have to use you folks again but if I have to no question it will be Service King.

Your service was great, the text updates were wonderful and I've never had such a great experience with getting my car fixed.

Very happy dealing with Manny, she was very helpful, nice and kept me up to date on repair, van looks good

Although it took longer than expected to finish the work on my Jeep, the service advisor that was assigned to my vehicle was excellent. Her name is Manny Villegas. She never left me out of the loop and always emailed me or returned my call in a promptly manner. I felt she went above and beyond. When I received my car back it looked fantastic and I was very pleased by the work. I will definitely refer this Service King.

Very courteous and helpful. Thanks

Awesome job!! Thank you so much Derek Lerma!!

I was very pleased with the staff assistance and most of all with the work done to my car.

Simply the best auto repair experience I have ever had. Delivered ahead of promised date, vehicle was cleaner than the day I bought it, you kept me informed of progress on almost a daily basis. My rep, David Lenton was a real gentleman and handled evrything professionally. I can understand why USAA recommended your shop.

Derrick was very professional giving updates and status of my vehicle.

David Lenton was professional and friendly. My car was ready the very next day, and clean! It was filthy when I dropped it off. Thank you Service King!!

My contact person was David. He is an outstanding individual. He kept me informed daily. He is very professional, knowledgeable, courtious and friendly. Service King on Perrin Beitel did an outstanding job. I will recommend them to everyone.

Got my car before it was scheduled to be complete

Derrick was very knowledgeable about what was needed for my car. He took much interest on telling me from start to finish. Derrick is an asset tobService King. Makes customer get a great value and service. Will be back again if needed thanks Derrick

Service was great! They kept me informed every step of the way and my vehicle looks awesome! Big thank you to Derrick Lerma! His service was top notch!