Carstar South Broadway

Jamie was very informative about the repair and his communication’s timing and sincerity was appreciated greatly!

Great work; friendly, helpful staff.

Car looks great, thanks.

Customer service was great, I really appreciated the text updates. It seemed as though at first they weren’t prepared for my car to come in, i.e., didn’t have parts ordered before I came in like stated upon estimate, they didn’t even know when I was supposed to bring my car in when they were informed the Friday before. That was a little frustrating but overall the people were nice.

I sent an email along with some pictures that has for almost a week now went unanswered on my buick with no response... I was trying to give plenty of time to be contacted back because I know you all are busy... but I feel as it's been long enough now Sarah T

My car looks great. My only complaint is that I was on my way to get my car and luckily I called because it wasn’t ready but no one had contacted me. Employees were nice to work with.

Awesome service, done ahead of time, kept me informed, would definitely use this company again.

My third time there they are always wonderful. Thank you So much !

I would like to suggest that the work order is checked off as complete before the customer is contacted repeatedly to pick up the finished vehicle. Quality of finished job is superb!

We really appreciate how clean the car was upon completion.

My wife and I came to pick up our suv after dropping off our rental at Hertz on new circle road during 5:00 pm traffic only to find out we couldn’t get the suv because it was not ready even though we were told it was ready. We had to call our daughter to come pick us up and was barely able to get the wheel chair in her little car and take my wife back home, in the meantime I had to wait for Lift to come pick me up and take me back to Hertz on N.C. road making it late getting home that evening. When we dropped the car off my wife could lift the trunk door in back and hold it up with stick, when I picked it up on Monday after getting it home my wife hurt her wrist trying to lift the trunk, it was hard even for me to lift, it was nothing like that when we brought it to you. I have ordered two lift struts and will have them put in. If this does not make it able for my wife to lift the trunk then we will expect you to make it right. You could have informed us that it wasn’t working like it should and offer to fix it. If State Farm wouldn’t cover it at least you could have let us know and offer to fix it for additional cost giving us the option to have you do it or let us do it after we got it back, but you didn’t. There is also a green wire hanging down that was not when we brought it to you. I know you can’t always do everything right and I guess we happened to be one of your customers that things just didn’t go right. It’s what you do about it that will make a difference, and I’m not sure what that should be. I guess my question to you, is what do you think you should do. As far as appearance goes it looks good. (My wife’s ph. ****-****-xxxx) She’s the one that drives it all the time and knows when something not right.

Headlamp and parking sensors are not functioning properly.

Very professional

It took a while, but the vehicle seems as good as it was before the accident.

Very satisfied with the work and timely manner they were able to do. Highly Recommended

Very nice to know that even though the ownership has changed the service hasn't. Looks great, thanks for a good job

Thank you making my car look brand new again

James did a great job!!

I was notified about the progress of the vehicle

Jamie provided very poor customer service. It appears the repairs were done well, but the correspondence with Jamie was frustrating to say the least.