Service King Lakeway

Service was great and fast got my repairs done quickly and car looks great.

Extremely good customer service. I was regularly updated on the progress and loved messages. Also super impressed that I could pick up the car on the day it was promised. Loved the service and the repairs.. 10/10!!!

The entire process was amazing- being hit is not a "fun" thing to deal with and having the rental car, service for the vehicle to be so professional, efficient and kind was a HUGE relief! I would recommend Service King for sure!!! Everything went very smooth and was a great experience! Thank you!

All good thus far! Good communication and service.

Thanks for speedy service.

Job was perfectly done. Thank you.

Excellent work and service

Great service and communications. Polite and considerate.

Frank Taylor, the Lakeway service technician I dealt with Was a professional who treated me with utmost courtesy He even dealt my insurance company to accomplish my objectives. He stayed late for me the Saturday I came from San Antonio to pick up car as I had gotten lost in Lakeway. It has been a very long time since I have felt such confidence in anyone I have done business with; even more true as I am a woman who knows very little about auto body work. In fact, the next time I need body work done I will drive the two hours to Lakeway to use the location Frank Taylor You are very fortunate to have Frank in your employ. And I am proud of the way my car looks now! Linda C

Great job on the repair. Friendly staff. Fair price.

Although I felt that ten days was a long time to keep my car, I appreciated the online status and professionalism of the staff. Had two issues once I went to pick up car but staff had both issues addressed and fixed to my satisfaction with no questions or delay. Thank you!!

My door rattles, oil footprints on my carpet, parts left in my car, oil on my door handle, back hatch door handle isn't fit tight, side panel loose, The rep I was dealing with is the only good thing that came out of my 46 day long fix. This was a nightmare. Really unhappy. Please call me.

Very, very, very cooperative in everyr respect.

I have had work done at Service Kings in the past -- 3 different ones, I believe. I have found all of the staff at each one to be very friendly, courteous, and efficient...always nice to deal with, especially in what might otherwise be a stressful situation. The formerly "wrecked" vehicles have always looked nice, and have been clean; they have always run well after repairs; and I have never had to return for further repairs. It's also very nice and convenient when there is an Enterprise Rental desk on site. Thank you all for great service!

Great team. Everyone was awesome.

Very professional. Kept me updated on repairs. Truck was done 3 days early. Staff was very nice and helpful. Frank, my rep, was helpful and professional. Thank you for great service.

Service king did a great job for me in a very timely manner. The service was top notch . Thank you Gregg Abbott for great customer service.

Thank you! I will keep you guys in mind if I need your expertise in the future.

I feel like this was a rush job, possibly a sloppy one. My tire pressure light is still on, which means no one checked my tire pressure or my alignment; two things that a car involved in a collision should automatically be checked for. It probably also means no one drove it other than from the garage to a parking spot, since anyone test-driving it would've noticed the light and done something about it. In addition, an unwrapped spare plastic Honda part was laying in my cargo area - I'm not sure if it was supposed to have been installed in my car or someone else's. While the automated texts from Service King to my phone continually indicated Aug 31st as a completion date, my service representative had differing information, and called us Saturday morning, Aug 27th to say it would be ready that day once washed. The disparate information on completion, combined with the other items mentioned, makes me think that my car didn't get top-notch service. I have been to a different collision shop in the past year and they were much more careful and thorough, including driving my car to ensure it was all set. It's bad enough to be hit twice (both entirely the other driver at fault), but the hassle of repairs shouldn't be continuing to this extent.

I appreciated the text uodates and the job on the car looks good.