Service King Lakeway

Your company is awesome. I'm only sad that I haven't used you in the past. Service King for life from here on out. Thanks for your kindness and GREAT JOB! Sincerely, Avril H

Frank did super service.Fully thhankfyll and satisfied.Thank you so ,so much

The repairing job is done in a timely way. And they cleaned our car, which is nice because our car was covered by the coolents and other debris from the crash.

Very nice service and professional repair.

Great job!

The reason I was able to bring car in quickly was due to a taillight that was out on damaged side. After repairing damage, taillight is still not working.

poor communication of when the repair was complete. I notified the shope and showed up a day after the car was ready-i was told that i came in early because they did not send me an text to tell me it was complete. I told John that all communication (email) said my car was done on the 8th-and its now late afternoon the 9th. Yes, he blemaed me for coming without a text-of course, I was never informed to only come by when i received the text. Also, when the car drove up to the waiting area, the parts of bottom felt was dragging almost to the ground and obviously not repaired. if i did not notice this-- you would of just let it go. I asked John if this was acceptable-he said no. I asked then why didn't you take care of this. He used the excuse of when we looked at the initial damage, we then make our assessment. The felt was not caught. Are you serious--come on! I was given some BS. Just admit you tried to get away with poor quality. I will submit this feedback to Wheels when receive their evaluation of this service. Other wise--you guys did a good job--but don't BS the customer-- Steve T

Timely, clean,

Overall it seems that the repairs are completed in good status. Thanks

Great service by great people.

John Detzel did a fine job.

I felt informed and in the loop the whole process. Quick and easy!

John at lakeway was very pleasant to work with!!

Everyone I had an interaction with was very kind and respectful. Thank you to Lynn and John for helping me and keeping by me updated every step of the way.

My vehicle was over a week behind schedule, every time I called to get an update I was told I would get a call back and never did. The person responsible for my vehicle was sick so apparently that means no one does anything at all and the car just sits? It seems like an inefficient way to run a company and prolongs the process unnecessarily. This isn't the first vehicle I've brought in and the same thing happened. Needless to say I would not recomend Service King to anyone.

I am extremely satisf

Everything went very smoothly! The staff is great and we loved the text messages !!!!!!

the coordination between service king, usaa, enterprise rental, and me was superb and it made it very user friendly for me. Thank You !!! Ken Wells

It's too bad that I had to ding my car to find this gem of a shop! Clean and welcoming reception, efficient with car rental on site, friendly staff and text communication re the progress of repairs and readiness are very appealing. Thank you.

Great service. Everyone was extremely courteous and the job was done perfectly. I will be a repeat customer.