Charlie H.
Vehicle Make : Toyota
Such a smooth process w/constant updates. Wonderful experience and excellent customer service! Thank you!
Kim E.
Vehicle Make : Dodge
Can't think of a thing I'd change. Stephan, my service coordinator was very professional, knowledgeable and patient, and kept me informed of progress. Wonderful service!
Rosalia C.
Vehicle Make : Lexus
Took longer than expected for the amount of work that was done. No photo of what it looks like after the bumper was removed (said it cannot be repaired, has to be replaced)- appreciate before photos to see the amount of damage. System keeps texting me even though I send STOP 3 different times to STOP the text message - very very annoying !!! System texted me to acknowledge that I have requested to STOP text messaging and the next
thing you know, system sends me another text message.
Richard S.
Vehicle Make : Mazda
Frank Taylor was great.
Judy W.
Vehicle Make : Toyota
Very professional and kept me updated as to the progress.
Patricia W.
Vehicle Make : Hyundai
Steven was great to work with. I will recommend you guys to other people who need your service. Thanks -Patti Wiles
Joseph K.
Vehicle Make : Honda
Painless. Good communications. Repairs looked great.
John S.
Vehicle Make : Lexus
Everyone was very helpful
Thanks for the beautiful job
Dovie Hayden
Bernard L.
Vehicle Make : Chevrolet
This should answer you questions.
Service King in Lakeway.
We left our Tahoe at Service King in Lakeway to have the bumper replaced which we were told would take 2 days. Our appointment was for Tuesday at 8am we dropped it off on Monday pm.
On Wednesday afternoon I called to see how it was progressing, I was told they pulled it in and would be ordering parts. On Thursday we were told it would be ready Friday am. I called mid morning on Friday and was told they tried to repair the bumper and couldnt. I reminded them that the estimate was to replace the bumper. They said they would order a bumper, and it wold be ready Friday afternoon. The 2 day quote has turned into 5 and we still have no idea when we will be getting our truck back.
Terrible Service!!! Every time I spoke with them I was told another excuse (lie).
Beatrice G.
Vehicle Make : Honda
I have only driven the car once since I got it back. Everything seems to be fine
Thanks for the efficient service.
Dave **** was great and kept me up to date with the repair progress
Bea Good
Rhonda W.
Vehicle Make : Cadillac
Nice people. Car looks very good after repairs.
Angela T.
Vehicle Make : Infiniti
Very impressed! Great job on the car, great updates, and delivered the car earlier than expected! **** was on top of things the entire time.
Maria M.
Vehicle Make : Hyundai
Good service and. I'm satisfied
Aemi L.
Vehicle Make : BMW
Mr **** always kept me informed about my car. He was very helpful with getting my car done quickly and helped try to get my insurance check from BMW. I would highly recommend Service King and Mr. ****. Great experience!
Tom .
Vehicle Make : Nissan
Outstanding service. Happy we chose Service King.
Robert M.
Vehicle Make : Ford
Absolutely outstanding!!!!!
Clara H.
Vehicle Make : Hyundai
Excellent service from David
Alexander K.
Vehicle Make : GMC
They were great. I appreciate the updates, the thoroughness and customer service. I worked with Frank and he went above and beyond. We will definitely use youn in the future.
Luisa K.
Vehicle Make : Honda
Service on minimum time
Courteous
informative
Quality job
Jeannette Z.
Vehicle Make : Chrysler
Loved to work with John at the north lakeway location! Great service. Thank you.
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