Sun Toyota Collision

Good and friendly.

Excellent service and great work !

My car looks beautiful, and works properly. My only negative comment is that it took 3 weeks to fix, not 2 and this was because the wrong windshield came and the headlight was defective and had to be replaced. Other than that, great job. I would use again........but hope I won't need to!

The professionalism and workmanship were incredible. My truck looks fantastic! Thank you.

Too long to wait for repair

Let me say up front that Lefti my collision advisor was helpful…. From here it goes downhill…not enough space to write what happened. I took my 2020 Highlander in for an extremely minor bumper hit. I was told they would remove the bumper repair it, paint it and reinstall. During the day with the naked eye you couldn't even tell that it was hit.. it was in an area where the rear cross traffic alert sensor was located…they kept it approximately a week. When I got it back home, I noticed that evening, under a security light the bumper still had not been fixed, it had waves in it just as it did after the collision…. I contacted my advisor (Lefti) via email immediately. She apologized for the inconvenience, got back in touch with the insurance company and got approval for a new bumper cover…. I waited approximately a week a little longer maybe. They got the cover in and painted it. I went in a few days later and they installed the bumper in a matter of a few hours…. Not only have I been inconvenienced by this place because they didn't fix it right the first time…But they billed the insurance company two times! First time for the bumper repair and the second time for the bumper repair…. Is there anyone else besides me that can see the scam that's being pulled here?..... No wonder insurance rates are so high! Although my advisor was cordial to me, I will not be using this body shop, ever again…. Oh yeah…. And don't tell me it was because of the rear cross traffic alert sensor…. All they had to do with that was adjusted it….. not replace it… Bryan G Murphy

They were very helpful. We called other shops and there was a long wait. We got right in with Sun Collision center. They were kind, helpful, and understanding of our situation. We hope we never need another collision center again, but if we do, Sun will be our first call! Linda S

Quickly completed. Paint is very well matched. Friendly service.

Lefty kept me informed of the progress and was great. when I called the front desk people were pleasant and explained everything to me. I loved that Sun Toyota coordinated the everything with the insurance company and rental car. Thank you

John explained the process and delivered my car on the day promised. Thank you for your help.

Repairs were outstanding but inside of car was not cleaned properly after I was told that the car was fully detailed. Moldy smell inside and a lot of dust inside car, vents, dirt in door jams, not completely vacuumed.

Lefty did an awesome job!

Ok

Manoli and the staff were very helpful. If my car ever needs repairs in the future I will be taking my new car back to sun collision. The staff was very efficient in expediting their review of my vehicle.

The body lines on the vehicle do not lineup. Other than that it was a pleasant experience

Since the repairs were made my car is having significant issues with the sensors. They were not reconnected properly. We have a follow up appointment scheduled for today. Hopefully the issue will be resolved and then I’ll be able to change my response

Stop bothering me sending text at 7 o’clock in the morning. This stupid text says you’re going to send me repair updates which never happened via text. You have my car for a week with no update or communication. I had to call you to find out what was going on with my car. Then the girl upfront one day said I could pick up my car it was ready. I knew it was not and needed a radiator. I finally got my car back after two weeks with you. That was a week ago so why are you sending me this stupid text today about repair updates? Stop sending me text. The car is done. I am done.

Was pleased with the work outcome and with each service and car rental employee I dealt with. Would recommend you and use your services again. Thank you.

John, advisor very friendly and professional.He was very clear about time and process.I don't remember other service desk personal,they were friendly.

You guys did a good job. Just when you went through the light you left it loose. But the collision hob I'm satisfied with. Thank you