Subway Auto Body, LLC

I want to thank the Subway team for my first class auto body repair experience. From the intake process to the timely communications via text messages and the quality of the body work on my Chrysler the Subway team was first class. Any future auto body work my family should need will only be done by the Subway team. You have set a new standard for customer service.

Everyone was great and very professional.

Thank you for being very efficient and me updated on the progress of my vehicle.

Great job.

The team did a wonderful job on my jeep.

I came in for some rear bumper damage to the car, but most importantly there was a rolling type noise when I drove the car that sounded almost like the wheel was going to fall off. Not knowing much about cars that's all I was able to explain. Over the course of a few days I reiterated this concern each time I was called about my car. I was told there was no hidden damage and then I told them I would feel more comfortable if someone could drive it quickly to make sure they didn't hear and feel this rolling noise. I was called and told they did this but didn't hear anything. When I picked the car up I asked again about this noise and the tire but was again told there was nothing. As soon as I started the car I felt it as I drove away but did not turn around as I didn't trust that my concern would be listened to or taken seriously. I drove the car straight to my normal auto shop who told me they could immediately tell by driving 20 feet in the parking lot that the tire was dangerously loose and that was the rolling noise I felt and heard. I'm frustrated because I felt like my concern was brushed off and there wasn't any concern to truly look into what I said. I was then placed in a very dangerous situation. I won't be returning and there isn't anyrhing that can be done to rectify this. (I don't need to speak to anyone.) I normally don't fill these surveys out but felt I needed to so that you are aware of my dissatisfaction and the dangerous position I was put in.

My Truck was completed has stated.. And I really appreciated the updates as to how my truck was nearing completion. I am totally satisfied and everything went smoothly. I wound recommend subway auto to my friends and family. A great job well done. The employees were awesome, and very helpful and nice. thanks again!!!

Rental car quality was ok, would have preferred newer and cleaner vehicle from Enterprise. Repairs and timeliness was excellent.

Great job, excellent service. Thanks so much!

Would bring my car back. Nuff said

I began hearing a rattling noise coming from the back end of the jeep on my ride home from work. Did not have that noise prior to the accident. Also notice that the rear bumper has too much play. Will be bringing it back in for service.

Unfortunately after picking up my car I noticed damages on the car that was not there prior to the drop off. KC did a walk through with me but apperantly he did not understand my concerns about the damages that were not in the car prior. His main concern was the work that was completed as required. For 1100 dollars the work that was done is not acceptable! The work was done in less time, which is great however the work seemed to be rushed. I say this because the bumber is not aligned. I was told I didn't need a new bumper because they would be able to fix the one that was on there. Apperently the fix isn't allowing the bumper to be tacked in properly. The bumber was on correctly before. Kc explained to me that generic bumpers dont fit properly because of the clips not being the same. My husband is also disappointed and would like some clarity! I have not heard from the original adjuster since.

Great team. Excellent customer service. Our go-to guys for all our future needs. And with several young drivers, we will have lots of repair needs.

The service was awesome and my car looks fantastic. The problem I have is that I usually keep my iPad under my front passenger seat and now it's not there. I know they cleaned the inside of my car, Im hoping someone remembers putting it somewhere else.

SERVICE WAS GREAT AND CAR LOOKS LIKE NEW. gOOD JOB.

I anticipated that the work was going to take longer than it did. The work was quick and efficient. The staff were polite and accommodating

Friendly, knowledgeable staff and the car looks great!

The best service ever. Friendly, courteous and very timely. I will definitely recommend your shop. Thanks again.

Great experience from dropping my car off to picking it up. Everybody was courteous and kept me updated throughout the whole process. My vehicle was returned to me in 3 days looking better than when I purchased it

Excellent communication and my car looked like new! Very pleased'