Phil Long Collision Center

Everything went very well. I really liked being informed every day of the progress that my car was taken. I have recommended you to a lot of my friends.

Every one was Proffesional

It seems everything was done well, but you might want to establish a checklist procedure for finish/wrap up.on a vehicle. When I went to pick up my car there was a pair of worker's gloves in the front passenger seat, and several days later I found a 10mm socket in under under the edge of my hood by my windshield wipers.

Steve Calu was very knowledgeable, helpful, and attentive. The extra mile If the service personnel was great. Andy W

This is the best service ever .from start to finish .it was am amazing experience .BRANDON WAS GREAT AND I FELT I WAS DEALING WITH A TRUST WORTHYPERSON.THANK YOU SO MUCH I LOVE MY CAR

We’ve been customers of the Phil Long family for years in other states and have always had exceptional service. When we heard that’s where our car was going we were happy and comfortable knowing our car was in great hands and you have exceeded our expectations yet again. We’d like to say thank you for the amazing service from the text updates to the work that’s been completed on our car.

Great communication...I'd never had a repair done where I got updates via email, much appreciated.

It was a great experience. Everyone was very friendly and I was always kept up to date on my car's progress.

Was a great experience. Everything went very smoothly and the staff was great. Especially Brendon Lacy. I would like to personally thank him for his excellent customer service.

I know this repair job was not your typical, and once the OK was given, your team did an amazing job with the repair and communication on the vehicle status! Thanks from the Seattle and Denver training centers.

About 5 minutes after driving away, my check engine light came on. My heat temp was past the red line. I stopped and my radiator and reservoir was empty of coolant. This is a new radiator! I put in coolant and read my code. It was a radiator overheat.

I had both a 2013 GMC Sierra 2500 and a 2014 Jeep Rubicon in for repairs at Phil Long Collission Center. Kyle Metcalf was my adjuster and was very courteous when I dropped my Jeep off. However, I could not get accurate statuses on the repairs of the vehicles. After providing me with the same status in two or three consecutive calls on my Jeep, I told him this was the same status he'd provided me on two previous occasions. Basically, that my Jeep was at Armorology and they would build me a new bumper system just like my aftermarket one. then i asked him if it would be finished on 7 Sep as I was being told in my electronic updates. Kyle told me the electronic status updates weren't correct and that he'd get back to me with a current Jeep and GMC status. He called me back and said Armorology couldn't make the new bumper system after all (after two weeks in the shop). He also said my original manufacturer would take six to eight weeks on an expedited order, what did I want to do? I told him I wanted the new original bumper system. He said my truck would be ready at the end of the week. On Friday he called me and said it wouldn't be ready after all but that it would be ready on Saturday morning. I called him three times on Saturday and left voicemails and visited the shop. It wasn't rady. He finally called back on Monday and my wife picked up the truck on Wednesday. The clerk didn't understand the billing and only charged her our $500 deductible and personal repair expense. I had to return on Saturday to pay the balance from the check issued to me by USAA. Still waiting on the new bumper for my Jeep but did get it back with the old bumper while I wait.

I was not satisfied with the hood of my car when it was brought to me. It was clearly crooked and I was told there was nothing they could do. Mainly I just felt that everytime I had a question or concern, I was given the run around. Getting a straight answer was never a possibility. And talking to someone in a higher position was not going to happen, they were always "out of the office".

Satisfied with the repairs, but the vehicle looks like it was not even detailed upon returning to the customer, so many black finger prints on the headliner. The LCD screens where nasty with smudges and a few scratches to the vehicle. Some areas of the rubber seals around the glass were pinched and loose.

Did a beautiful job. Went the extra mile to get color just right. Car looks great.

Would have been nice to have had the car washed or detailed before I picked it up.Repairs were fine. Based on my expectations the I was surprised that it took so long to complete.

I was disappointed that my car was not washed. It had much dust and looked like it was sitting out side after a rain. Simple customer service. Every car should be washed before returning to customers

Bry was OUTSTANDING! The body men who work on my vehicle did an astounding job!

Not only fixing the broken parts perfect, your Philong collision team gave attention to details on all parts. Now my car looks almost like a brand new car ! Thank you so much!!

Vehicle was ready for pickup. During inspection I found three pillars with overspray or scratches on blackout tape. Was told they would fix same day. Awesome. Returned rental car and went back to pick up car after calling and confirming repairs complete. Shoes up but only one of the three had been replaced. Now I have to come back third time. Not able to schedule forth visit while there. Still waiting for someone to call