Pat H.
Vehicle Make : Hyundai
awesome job! So easy to work with!
James D.
Vehicle Make : Volkswagen
Thank you for the fantastic work!
Katie M.
Vehicle Make : Honda
The nicest young man helped me. For the life of me I forgot his name, but he’s at the Universal Collision on Capital Circle and the manager is Tammy.
Christy B.
Vehicle Make : Honda
The staff is very pleasant. Appreciate the continuous feedback regarding the status of our vehicle. Great customer service.
Doug B.
Vehicle Make : Ford
Service top of line
Myra H.
Vehicle Make : Mercedes
I was notified of progress the entire time and delivered ahead of schedule....great team!
Maria K.
Vehicle Make : Mazda
Mike was great, made it easy getting my car fixed, the continued to give me updates on the status of my car.
Car looks Brand new!
Joyce E.
Vehicle Make : Honda
I was very impressed with the courteous, high quality service provided to me when I took the car in for repair and when I picked it up.
I am delighted with the car: how it looks and how it runs and rides.
O couldn’t be more pleased with my experience at Universal Collision.
Thank you
Joyce E
Tim O.
Vehicle Make : Vehicle
Everyone we dealt with was courteous, professional and appropriately friendly. You kept us informed did a beautiful job and the entire process was seamless. Thank you very much.
Stephanie K.
Vehicle Make : Honda
Always pleased with universal!!
Joshua A.
Vehicle Make : Volvo
Your staff at the Capital Circle location is excellent. They communicated well through the entire process and they repair was finished sooner than expected. They are a great asset to your company.
William S.
Vehicle Make : Nissan
The staff was friendly, professional and extremely helpful throughout the process.
Terri B.
Vehicle Make : Honda
This experience was WAY beyond my expectations! Customer service is OUTSTANDING!! I have and will continue to recommend Universal to everyone I know!
Gloria M.
Vehicle Make : Buick
The representatives were friendly from start to finish. The car looked great when I picked it up. From what I can tell the technicians did a great job.
Alfred H.
Vehicle Make : Volvo
Outstanding, from beginning to finish
Guileine P.
Vehicle Make : Ford
I had a Very good experience and a great job done on my car, thank you.
Jarrod W.
Vehicle Make : Nissan
Everything was great!! They did an excellent job on my paint job and repairing my door. I just did not like the miscommunication about the completion rate of my vehicle
Shannon M.
Vehicle Make : Nissan
I especially appreciated the text updates!
Barbara R.
Vehicle Make : Honda
I really appreciated the communication via text message keeping me informed about the status of my car.
Richard K.
Vehicle Make : Ford
I had difficulty in getting an answer as to when my car repairs would be completed. For a while I was getting completion dates by email but they were often wrong and extended at the last minute. This finally stopped. I then had to initiate the calls and received answers like the first of next week or the last of next week. I was particularly concerned because I was receiving calls from the car rental place saying I was out of car rental insurance coverage. I was later told Universal would take care of the overage. It took a couple of calls to get this taken care of.
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