Judith C.
Vehicle Make : Toyota
JOB WELL DONE AND ON TIME. THANK YOU
**** D.
Vehicle Make : Mercedes Benz
THE CAR LOOKS GREAT. I really appreciated the frequent updates. Also everyone was very friendly.
We have used DUtch Valley in the past and if need would arise, we certainly would bring our cars there.
Shannon F.
Vehicle Make : Kia
well done
thankyou
Stephen S.
Vehicle Make : Nissan
Repair was excellent and on time. Care of the painted surface was explained and appreciated. Staff was cordial and knowledgeable. Liked that DVAW had a rental vehicle waiting for me.
Barbara N.
Vehicle Make : Subaru
They did a great job.
Michael Nadine.
Vehicle Make : Chevrolet
The work on the car looks great! Everything about your operation is fantastic!
One problem I had was that when I made arrangements to get my car done , that was over three weeks ago , I was told that I did not have to worry about call my insurance companie about a rental ! That they would call enterprise for me ! When I dropped off the car , there was no car for me. A call was made and Enterprise gave me a pickup ! That was the start of my hell dealing with the rental company! Granted they had no reservation for me. , they did try to help . It was so frustrating, my insurance would only cover $30 for the rental, the truck was over $50 , after we had a few heated discussions they lowered the price. It was a mess !
A mistake was made , not a big one , but one I had to deal with !
Douglas B.
Vehicle Make : Cadillac
It is not right
Issue has not been fixed
Randolph R.
Vehicle Make : Honda
Your customer service was outstanding. I was kept abreast of where my repair was from the day I dropped it off until I picked up. My estimator, and especially the woman in the front office were professional, friendly, and wonderful.
Karen W.
Vehicle Make : Toyota
Your employees are exemplary customer service specialists and everyone involved made each step of the repairs and car rental easy. The email updates were very helpful and the work done is perfect. Many thanks...so glad USAA and I chose your establishment to do the work.
Daniel S.
Vehicle Make : Toyota
we had a great experience with Dutch valley auto works. From getting the estimate to getting our car fixed, everything was excellent! I liked being updated daily about the status of our vehicle! To make things even better, our car was done a lot sooner than we expected!!! Will bring our cars here again!
Michael R.
Vehicle Make : Hyundai
Professionally handled from start to finish.
Tila D.
Vehicle Make : Toyota
Very much appreciated for You guys to what have done for my car undergoing detailed inspections . Highly recommended to my friends and families. Thanks .
Ann M.
Vehicle Make : Subaru
The work done looks great, and I appreciated being notified on progress. Thanks again for a job well done!
Raymond D.
Vehicle Make : Nissan
There was a small problem on initial delivery but one of the team looked at the car and agreed it wasn’t right and kept the car and corrected it
Fredrick R.
Vehicle Make : Subaru
Guys, you did a nice clean, tight job on my CrossTrek! Everything on the rear collision area, including the misalignment of the cargo area door appeared to be perfect!
Richard D.
Vehicle Make : Ford
great job, thanks
Eric S.
Vehicle Make : Ford
The rear lift glass struts were supposed to be replaced as part of the used part quoted. DCAW changed the part to new and didn’t include the struts as a separate item.
Richard T.
Vehicle Make : Subaru
car looks great. was done on time couldn t ask for more
Maureen F.
Vehicle Make : Acura
Frequent updates were very much appreciated, as was the working relationship between USAA and Dutch Valley. Thank you!
Michael .
Vehicle Make : Mazda
Good consistent communication
Social